Users should stop buying gems.
UNTIL ISSUES THAT ARE STEALING MONEY FROM MEMBERS ARE FIXED IN A TIMELY MANNER. Concerns I returned to Pogo after many years because medical issues gave me more downtime and I wanted to see how the platform had evolved. I continue to support Pogo because of its community, but unresolved bugs, confusing support channels, and increasingly expensive gameplay are making that loyalty difficult to sustain. Support and Quality Control Replace the outdated, difficult-to-navigate support forum with a clearer path for reporting and resolving technical problems. Assess new games and challenges before release and verify they are free of bugs immediately afterward. Acknowledge recurring issues and provide visible status updates instead of leaving players to repeat the same complaints. Pricing and Rewards Offer better value for gems, power-ups, and membership fees. Extend play sessions instead of exhausting energy after roughly ten minutes and requiring another purchase. Align challenge difficulty with rewards so players are not forced into a repetitive cycle of spending power-ups to earn more power-ups. For example, in MONOPOLY Sudoku, one Foresight power-up costs 40 gems. With 55 gems priced at $4.99, a single power-up costs about $3.63 yet provides only a brief advantage in one game. That imbalance undermines enjoyment rather than encouraging long-term play. Poker Features and Player Choice Texas Hold’em Poker once gave longtime members a reason to stay because they could play with friends and customize the experience. Restoring that flexibility would strengthen both gameplay and community. Requested Improvements Let players create tables, choose opponents, set house rules and ante amounts, and organize private tournaments. Allow beginners to play together, challenge experienced players, or watch and chat without joining a game. Restore flexible betting instead of automatically pushing players toward higher stakes. Improve matchmaking so friends can play together and tables fill faster. Rework the division system so it reflects skill rather than simply rewarding frequent play. Reduce the size of the chat panel and make switching between lobby and table chat easier. Why Longtime Players Remain Pogo is more than a collection of games. The majority of members use it to relax, stay connected, and reduce isolation. Over the years, casual chats have grown into lasting friendships with people we may never meet but can trust, confide in, and lean on for support. A Constructive Path Forward Pogo does not need to compete only for younger mobile players. It can also serve the loyal audience that still values PC gaming, familiar titles, badges, challenges, and community. Research competing games and pricing models. Listen to loyal players and act on recurring feedback. Deliver reliable challenges, longer play sessions, and meaningful rewards. Preserve the social and customizable features that distinguish Pogo from other gaming platforms. The frustrated posts in this forum do not reflect resistance to change. They reflect loyalty and a desire to see Pogo improve. We are not against change—we simply want it done well. Sincerely, Cedar ❤️ Username: CedarneckersMerge Academy generators still not working and are needed for Spinner Event.
Well, it's been at least 5 months since my Family Gnome House and Bags of Seeds generators quit working. I click on them and absolutely nothing happens. I've tried playing in both Chrome and Edge, have cleared all cookies and temp files, etc. None of the troubleshooting I can do has made any difference. If Pogo isn't going to fix the problem (an I know I'm not the only one with this problem with generators) then Pogo could at least give me the coins needed to buy the items when they show up in the in-game marketplace. I have been a paying member of Pogo for over 20 years and this has been the biggest customer service failure I have seen. PLEASE FIX THIS GAME!!!Snowbird Solitaire Daily Challenge - NO BADGE
Snowbird Solitaire Bonus Daily Challenge Today, September 27 is the 7th day to finish the daily challenges in Snowbird. I finished them ALL and did NOT receive the Bonus Badge or the Pogi's! Another fine mess Pogo has made. Me wasting my time playing a game every day to get NOTHING!
Glitch at Level 3-23 in Card Scramble: Viola's Diner
All of the clubs, spades, hearts, and diamonds do NOT clear when matched. This restricts many possible 'moves' on the game board. They are stuck there, frozen, and no other matches can clear them. I've cleared my cache, restarted the computer, removed then redownloaded the Pogo app, and tried playing the game from Edge (my preferred browser), Chrome, and Mozilla Firefox. Has anyone else had this problem? Pogo username: TheBlackSheCat Device Type: Laptop Operating System: Windows 11 Browser used: Microsoft Edge Current Browser Version Number: Version 153.0.4234.46Mahjong sanctuary stuck in task list!
Second time posting and I am desperate for help. Customer support refuses to do anything and I am missing out on completing challenges, losing gems by not having this issue resolved! I am having an issue loading Mahjong Sanctuary on Pogo. The game loads normally, and after I click Play, a screen appears after a couple of seconds that says a birds work is never done lets get back to the task list. At that point the game becomes stuck. I cannot interact with anything except the task list. When I click it, a message appears saying I still have area tasks to complete. A hummingbird appears with a blank non clickable square beside it, and I cannot exit this screen unless I return to the Pogo home page. I have tried all fixes suggested by EA Customer Support, but none worked. They advised me to post this issue in the forums where their experts can advise. I am 100% sure this is a pogo issue, not an issue on my end. My husband also has an account and has no trouble opening the game on his computer but if he logs in under my account it will not open. Thank you for any help you can giveMerge Academy generators still not working and are needed for Spinner Event.
Well, it's been at least 5 months since my Family Gnome House and Bags of Seeds generators quit working. I click on them and absolutely nothing happens. I've tried playing in both Chrome and Edge, have cleared all cookies and temp files, etc. None of the troubleshooting I can do has made any difference. If Pogo isn't going to fix the problem (an I know I'm not the only one with this problem with generators) then Pogo could at least give me the coins needed to buy the items when they show up in the in-game marketplace. I have been a paying member of Pogo for over 20 years and this has been the biggest customer service failure I have seen. PLEASE FIX THIS GAME!!!