PLEASE HELP! Mahjong sanctuary stuck in task list!
Second time posting and I am desperate for help. Customer support refuses to do anything and I am missing out on completing challenges, losing gems by not having this issue resolved! I am having an issue loading Mahjong Sanctuary on Pogo. The game loads normally, and after I click Play, a screen appears after a couple of seconds that says a birds work is never done lets get back to the task list. At that point the game becomes stuck. I cannot interact with anything except the task list. When I click it, a message appears saying I still have area tasks to complete. A hummingbird appears with a blank non clickable square beside it, and I cannot exit this screen unless I return to the Pogo home page. I have tried all fixes suggested by EA Customer Support, but none worked. They advised me to post this issue in the forums where their experts can advise. I am 100% sure this is a pogo issue, not an issue on my end. My husband also has an account and has no trouble opening the game on his computer but if he logs in under my account it will not open. Thank you for any help you can giveMahjong Safari Not Getting Credit for Games Played
My feathers and stars numbers have been stuck at the same numbers for at least two days. I'm at Level 450. I noticed at the end of the game that I can't choose "Play Next Level" as it's grayed out, making me return to the sanctuary in order to choose next level. Working on Mixing Paint Badge and it's been stuck at 33/35 games. I currently use MS Edge browser and cleared cookies, etc., and it is up-to-date. Also tried it on Chrome and it's doing the same thing. Using Laptop, Windows 11, Version 25H2. Pogo name = LEKym2 Version 145.0.3800.82 64-bit Ran DxDiagNotes and it says "No problems found." (See attached.)Lucky cat bingo glitches
I start playing on lucky cat bingo and in the middle of games it stops daubing the called numbers but will mark wrong numbers. I lost tokens the last time I played doing blackout now I was just trying to get tokens and it does this again. you have 3 challenges to do I only have 1 done really ready to drop my club pogo.Lucky Cat Bingo prize cat not awarded
Pogo Username: Delela1 Device Type: Laptop PC OS Version: Windows 11 Version 25H2 (OS Build 26200.7623) Browsers Tested: Microsoft Edge Current Browser Version Number: Edge: Version 144.0.3719.115 DxDiag File Attached: Yes (attached as dxdiag.txt) Error Messages or Exact Wording: Issue - launched Lucky Cat Bingo today, advised by game I took 2nd Place in the Event, which included a new cat and conversion of event tokens to game tokens. Clicked on Claim Prize, message appeared stating event tokens were converted to game tokens. When I visited the Cat Haven to fetch the cat awarded from the event, I was disappointed to see the cat was not unlocked. I've won several special event cats from previous events and never had this issue. What Level is Freezing: Not applicable. Troubleshooting Steps Completed: Exited game and closed browser. Launched browser, opened Pogo, launched Lucky Cat Bingo. Same results as before, the prize cat was not unlocked.