Tutorial Stuck on Level 12: Mahjong Safari
Hello...I am working on a weekly badge for Mahjong Safari. However, I am unable to continue on level 12 because the tutorial gets stuck once I clear the first set of tiles and wants to repeat. I have reset my PC laptop several times and this has not resolved the issue. I do not have any trouble playing other POGO games. I have tried to reset the tutorials as well to no avail. I wish there was a way or that I knew a way to turn off the tutorials as I do not need them. Thank you...217Views4likes15CommentsPLEASE HELP! Mahjong sanctuary stuck in task list!
Second time posting and I am desperate for help. Customer support refuses to do anything and I am missing out on completing challenges, losing gems by not having this issue resolved! I am having an issue loading Mahjong Sanctuary on Pogo. The game loads normally, and after I click Play, a screen appears after a couple of seconds that says a birds work is never done lets get back to the task list. At that point the game becomes stuck. I cannot interact with anything except the task list. When I click it, a message appears saying I still have area tasks to complete. A hummingbird appears with a blank non clickable square beside it, and I cannot exit this screen unless I return to the Pogo home page. I have tried all fixes suggested by EA Customer Support, but none worked. They advised me to post this issue in the forums where their experts can advise. I am 100% sure this is a pogo issue, not an issue on my end. My husband also has an account and has no trouble opening the game on his computer but if he logs in under my account it will not open. Thank you for any help you can give855Views6likes32CommentsFarm Merge Valley - Badge Progress Screen
This happened to me again tonight, as I was moving a cow into a blank spot next to the other 3 had (going for a match of 5), the screen changed to the badge progress screen, and it dropped the cow onto the ones had making a match 4. I would like it where does not change at all or change after a change in the current challenge which for me is Harvest 150 cows. This is not the first time where things get dropped where not wanted and won't be the last.33Views2likes0CommentsPogo Troubleshooting Guide
This walk-through is to help with any of Pogo's wide array of HTML5 / HD games, particularly with the following issues: Is your game failing to load? Is your game lagging or moving slowly? Are games reloading during play? Are there graphical issues in the game? Are challenges not tracking Troubleshooting: Troubleshooting HD / HTML5 Games Troubleshoot issues with Pogo Pogo Recommended Specifications and Devices Check for Browser updates Chrome Edge FireFox Safari Check for Device Updates PC MAC Android iPhone Restart your Device and Internet equipment by shutting off or unplugging for 60 seconds then plugging back in and turning it on. Allow Pogo.com and the games you want to play through any Anti-virus, Firewall, or additional security on your device. Try disabling any pop-up blocker, or VPN that may be running. For Loading or overlay issues, launch your game then allow 10-20 seconds before clicking in the game. Sharing Device Information for further investigation: Share a screenshot PC Mac Providing a DxDiag/System Info Windows - DxDiag Mac - System Info31KViews11likes4Comments