Error accessing Claire Hart "Secret in the Shadows" game, case 44 and 45
A while ago when there was a sale, I bought episodes in a number of cases including 44 and 45. When I try to access them now in two browsers, Firefox and Edge, I get an error message "Uh-oh! We had problems loading your episode. Please refresh your browser" with a 'refresh' tab. This has happened over several days. Case 43 and 46 are fine as have been all those up to these two. An image grab of the error is attached. Is this a known issue?Bug in MAHJONG SANCTUARY stuck in task list
I am having an issue loading Mahjong Sanctuary on Pogo. The game loads normally, and after I click Play, a screen appears after a couple of seconds that says a birds work is never done lets get back to the task list. At that point the game becomes stuck. I cannot interact with anything except the task list. When I click it, a message appears saying I still have area tasks to complete. A hummingbird appears with a blank non clickable square beside it, and I cannot exit this screen unless I return to the Pogo home page. I have tried all fixes suggested by EA Customer Support, but none worked. They advised me to post this issue in the forums.
Black Screen, Green Screen, Strange Screen: Pogo Graphics Guide - Windows Users
For PC and Laptop users when your screen suddenly turns a solid color, flickers, freezes, or shows strange patterns, it’s not random. It’s your computer’s way of signaling that something in the graphics pipeline has gone wrong. Different colors and behaviors often point to different types of GPU issues. 📗Green or Pink Tint Across the Screen What’s happening: Your graphics driver is outdated or corrupted. Why it happens: Older drivers can’t interpret correctly. The fix: Update your graphics driver. ⬛ Black Screen (but you still hear game sounds) What’s happening: The game is running, but your graphics card isn’t rendering the visuals. Why it happens: Driver conflicts or hardware acceleration issues. The fix: Turn off hardware acceleration or update your graphics driver. 📘 Blue or Purple Tint What's happening: Similar to green tint - graphic drivers can't handle current visual effects Why: Older drivers trying to display newer game features The fix: Update your graphics driver 🖼️ Screen Loads But Won't Respond to Clicks What's happening: Graphics are displaying but not processing your input correctly Why: Graphics driver or hardware acceleration conflict The fix: Try hardware acceleration toggle first, then update driver ⚡ Flickering or Visual "Glitches" What's happening: Graphics card struggling to keep up with real-time rendering. Why: Driver is outdated or hardware acceleration is causing issues The fix: Update graphics driver and check hardware acceleration settings "My Device Updates Automatically" Right? Yes... BUT there's a catch and there was a huge shift in technology, more on that below. For modern games to run correctly, we must update our graphics drivers from the manufacturer — not from Windows. Windows updates are basic and outdated, and they WILL cause issues in modern games. Windows gives this disclaimer on their devices. Graphics Driver Updates come from a 3rd party - NVIDIA, AMD and Intel. Windows doesn’t grab the newest/latest versions. Microsoft provides baseline drivers for compatibility NOT for the gaming community who need real time updated, optimized graphics drivers. 💥Modern graphics drivers update very frequently, usually between 12 - 30 times per year depending on the manufacturer. This is far more often than in the past, and it’s one of the biggest reasons gamers can’t rely on Windows Update for GPU drivers. How do I find which Graphics Driver Manufacturer I have on my Laptop or Desktop to check for any updates? Your graphics driver will come from one of these three companies, here are the names to look for: AMD Intel NVIDIA Checking and Updating graphics drivers is easier than you may think. Let's walk through it together. Method 1: The Fastest Way (Device Manager) Press Windows Key + X Select Device Manager Expand Display adapters You’ll see the name of your GPU It will look something like: NVIDIA GeForce RTX 3060 AMD Radeon RX 580 Intel UHD Graphics / Intel Arc Whatever name appears there tells you exactly which manufacturer to get driver updates from. Method 2: Windows Settings (Beginner‑Friendly) Open Settings Go to System Select Display Scroll down and click Advanced display Look for Display information → “Display adapter properties” A window will pop up showing your GPU name and manufacturer. Method 3: For Gamers (DirectX Diagnostic Tool) Press Windows Key + R Type dxdiag Press Enter Go to the Display tab You’ll see: GPU name Manufacturer Driver version This is a great way to see everything at once! Once you have identified the graphics manufacturer, visit the manufacturer's website to learn how to download and install the most recent driver for your device 🎉 Q&A "My Device is Brand New, it's already up to date." This is a very common misconception. A device being new doesn’t always mean it’s updated. In fact, they’re always outdated. Why? Devices can sit in warehouses or shelves for months before being sold. In the meantime, updates roll out, security patches are released, firmware gets revised, drivers get updated, GPU manufacturers push new optimizations and more. It is always best to check and verify with the manufacture directly. "Where does Microsoft say go to the manufacturer?" Windows disclaimer. "There may be better drivers on Windows Update or on the device manufactures website". 🧐 As gamers we don't want basic, we want the best, and that means updating drivers manually from the manufacturer. "When did this shift in technology happen for graphics drivers?" There were a few shifts in technology, it kept evolving and changing. 1990s — The Simple Era Drivers rarely updated, came on a CD with the graphics card, Windows built‑in drivers were usually enough, this is why some remember never needing to update anything. 1999–2003 — The First Big Shift Begins This is the transition era. NVIDIA GeForce 256 (1999) introduced the first true “GPU”, DirectX 8 (2001) added programmable shaders and drivers started to matter more, updates improved performance however, still not required for most casual users. 2004–2007 — A Turning Point NVIDIA and AMD began releasing frequent driver updates, Windows XP’s built‑in drivers became outdated quickly. Windows Vista introduced WDDM, a brand‑new graphics driver model and DirectX 10 arrived. Windows Updates could no longer keep up in real time - this was the true line in the sand. 2010s — The Modern Driver Era GPUs became essential for everything: gaming, video, streaming, Ray tracing, DLSS, FSR, Vulkan, DX12, Games launched with “Game Ready” drivers and security patches became very necessary and manual updates became a necessity. 🚂 2020s — High‑Frequency Driver Updates The 2020s are the first decade of rapid patches, constant optimizations, and nonstop feature upgrades — and it completely changed what “keeping your drivers up to date” means. NVIDIA: 20–30+ updates per year AMD: 12–20 updates per year Intel Arc: 20–30+ updates per year That can be 1–3 updates every month. This is why Windows Updates can’t keep up — it only provides basic, stable drivers, not the rapid‑fire gaming optimizations manufacturers release. For Microsoft, the priority is making sure Windows programs and the core operating system stay updated in real time. That’s their responsibility. Windows provides basic updates, so the system can boot, display a desktop, and run everyday tasks. But gamers don’t want “basic", we need the best and the latest, in real time. 📋 Still Having Issues? If you've updated your graphics driver and are still having issues: Clear your browser cache and cookies Check for other device updates Try a different browser (Edge, Chrome, etc.) Network check → 🐲 Slay the Lag Dragon: A Pogo Player's Network Guide | EA Forums - 12705760 Contact EA Help directly, for free private service: EA Help: Official support Friendly Reminder: This isn't your fault OR Pogo's fault - it's just technology needing updates to keep up with modern technology!Canasta
In the past couple of weeks I can't count the number of times that in the middle of a game, I am dropped from Pogo with "no internet." And then it tells me the problem is on their end. But, every time this happens, my rating significantly drops. Additionally, several games that I have won results in my rating being lowered, again. Worse of all, I just played a man whose rating was 1 point below mine (1052 to 1051.) We were tied until the last hand and I lost. Okay, I accept that. BUT, my rating dropped to 990 - a loss of 62 rating points. Never in all the years I've been playing, have I ever lost that much in one hand. Pogo needs to fix this, because something is clearly wrong.
