Matching Moments not giving prizes
The last two prizes I've earned haven't been applied to my totals when I click "Claim." One was a boxing glove and one was 200 coins. A couple days ago, when there were no matches left, the game froze and didn't move the symbols to keep playing, but that seems to have resolved itself after rebooting.15Views2likes2CommentsMatching Moments Stuck on Story Screen both phone and PC
I'm not sure what level I'm on but I'm stuck at the story screen with the fountain that starts with "Safety inspector Phil speaking..." Ironically, The screen where Nora says "Please work... please work..." to get the fountain working won't advance. The skip screen doesn't work when I tap on it, like it's frozen. I was playing on my android phone, and then tried it on a laptop in Firefox, it's still stuck. I can at least click on the "skip" button but it doesn't do anything. I can't play the game anymore because it's stuck on this screen.7Views0likes0CommentsError accessing Claire Hart "Secret in the Shadows" game, case 44 and 45
A while ago when there was a sale, I bought episodes in a number of cases including 44 and 45. When I try to access them now in two browsers, Firefox and Edge, I get an error message "Uh-oh! We had problems loading your episode. Please refresh your browser" with a 'refresh' tab. This has happened over several days. Case 43 and 46 are fine as have been all those up to these two. An image grab of the error is attached. Is this a known issue?Solved501Views1like31Commentsbankrupt in Wheel of Fortune
doesnt matter what time of day I play .. it'll be the first game every time .. when game has approx 3 rounds from beginning to end I'll get Bankrupt each round .. not fair, Pogo. If you want the bot to win every time then why bother having a game at all??27Views0likes1CommentMerge Academy Energy
Merge Academy is not crediting energy I have earned through the March free Fidelis the Pyrenees rewards and the daily check-in rewards. I am missing 90 energy that has not been credited. I think it credited the coins from rewards (10?) but not sure, as I was specifically looking for the energy credits. I know there are other players on the troubleshooting forum who didn't receive their coins and no one from EA has addressed this on the forum post. I play on PC using Firefox (latest version, whatever that number is). Thank you for fixing the issue.16Views0likes0CommentsBejeweled Stars Freezing
I have cleared the cache and done a few other things to get this game to work. I start playing a game and within about 10 moves it freezes and i have to start over. I have not been able to do any of the challenges for this game for the last month. Please fix it. Shoshana8Views0likes0CommentsSpades HD
I bought the challenge which was on sale for 12 gems .. score 800 points in 2 weeks. I activated it and played the game. got the badge its now in Album 149. When I went to the page where I bought it & activated it, its still showing as not done! .. This was earlier today .. its still showing as not done on the specials page. How long does it take for the pages to update???25Views0likes1CommentMatching Moments Level 805
Has anyone been able to get past level 805 in Matching Moments or is something wrong with this level that prevents anyone from getting past it? I am stuck on this level, even when I use any of the boosters, it seems like they don't work as well in this level as the other levels. Any suggestions would be appreciated, thanks217Views1like9Comments