SWGOH Fails to Load – Connection Error on iPhone and iPad
Not sure if this is correct place to raise this - have been in contact with EA help and they advised to come here and raise as a bug. EA help case number: 255077703 Issue: The game fails to load, displaying a connection error immediately after the Disney splash screen, before the Star Wars: Galaxy of Heroes splash screen appears. Error message: Connection Error- Unable to access a required internet resource. Possible service interruption or poor internet connection. Devices and environment iPhone: iPhone 17 Pro, iOS 26.6.2 iPad: Ipad Pro 2021, IpadOS 26.5.2 Both devices are managed through Microsoft Company Portal/Intune and use Zscaler for network security. Description and timeline The game worked normally for a long time on both devices. The issue initially appeared on my iPhone only (after a client update), while the game continued to work on my iPad. Following a SWGOH client update on my iPad, the same problem began occurring on the iPad as well. Subsequent client updates have not resolved the issue. The game now fails to load on both devices with the same error at the same point in startup. Troubleshooting completed Force-closed and restarted the game. Restarted both devices. Uninstalled and reinstalled the game. Reset network settings on the iPhone. Disabled iCloud Private Relay. Confirmed no other VPNs are active. Confirmed Safari and other apps have normal internet access. Installed the latest available game update. Investigated Zscaler logs and captured network traffic using Wireshark. Network investigation The Zscaler logs and packet capture show successful connections and TLS handshakes to: swgoh-bootstrap.akamaized.net sw-live.cgswprod.com Encrypted data is exchanged with these services, and the capture shows no obvious blocked requests, connection denials, or TLS handshake failures. I realise this could be something on my end with the zscaler, but from checking the logs it doesn't appear that zscaler is blocking anything, and it only started after a client update a few months ago (it has taken those few months for EA help to send me here). Are you able to check if server side is closing this due to zscaler or something? My Ally code is 768-288-292
Webstore on Mobile UI Blocks Pack Contents
Might be a bit of a nitpick, but the webstore on mobile had an update recently, where the pack contents can be blocked by the kessel run bar. This has been pretty annoying because you need to scroll, but most of your screen is not the right scroll bar. On the attached image I show how much of the pack as well as the claim button is blocked, and the white line is to show that to scroll down you need to scroll to the right of that line, if you scroll to the left of it you scroll the pack contents. I would much appreciate if the packs had a buffer so that they aren’t blocked by the kessel run bar
Can't access the game
Hi team, I have not been able to log into the game since this morning. I am on ios and I open the app and it sits on the "loading cantina" message indefinitely. My game is fully updated, and I tried restarting my phone as well. Please help! I am afraid I will not be able to compete in Grand Arena or get my dailies done. I am a guild leader and ftp, so it is incredibly important that I am able to check in every day. Thank you
Soft lock in conquest with Teva led New Republic vs Barriss led Starkiller team
I sent in my team of Captain Teva (with omicron), R5D4, Zeb (NR Pilot), Grogu & Anz, Colenol Ward. In case it matters Zeb is relic 7, R5 is 7* but only relic 6, the rest are 6* and relic 5. I was battling on the golden path for conquest Barriss, Darth Vader, Starkiller, Visas, and Mara Jade. I sent in the team and hit auto, then set my phone down, so I'm not entirely sure what led to this. In under 1 minute of battle it was Grogu & Anz's turn and their abilities were missing from the screen. I had to forfeit the encounter and return with a different team, which worked. It was the 7th battle node. My disks were a blue Amplify Agony and a blue Decay: Critical Turn Meter iOS 26.6.2 on iPhone 13 Pro Max swgoh version 0.40.6 Conquest: HardError Message When I Try Running Game
To whom this concerns, I have played this game on and off over the years and have really enjoyed it. I had taken a bit of a hiatus from playing towards the end of August to move in back to my college and around the first week of September, I tried getting back into the game. At that time and every time since then, when I would try to play it, I would see an error message pop up onto my screen (Error Code 2.0) and nothing I did would allow me to get back into the game. Please help me to understand why this error is occurring. I had spent a good deal of IRL money to improve my characters and everything under my account this summer, so I would like to get back to playing with them and not have all of that money go to waste. I will be attaching a screenshot I took from my phone earlier today of the specific error message I keep seeing every time I try to play the game. Thank you for taking the time to read my report and I hope you can take care of this issue soon.Darth jar jar event is broken
Whenever I try to play the Darth jar jar event DS yoda keeps getting inflicted with healing immunity when I use hear me you will. Then when I use basic I die immediately. If I just use basic from start it works but yoda kills me on the second time I try to use it. I’m inflicted with healing immunity again. If I open with consume I will, I am also hit with healing immunity and loose an all protection and most of my health. Tier 1 seems to be impossible to win.
