Incorrect matchmaking routing — Helsinki server missing [Xbox]
Hello EA Support Team, I am experiencing a sudden routing and matchmaking issue in EA Sports FC 26 on Xbox Series X from Kazan (Volga Region). Until recently, my in-game ping was stable at around 30-35 ms because the matchmaking system correctly connected me to the closest regional data center (Helsinki, Finland). However, over the past couple of weeks, my ping has permanently shifted to 45-48 ms. I have ran network diagnostics via my router and WinMTR on a gigabit wired LAN line (900 Mbps). The local network is completely clean with 0% packet loss. The router logs show that the matchmaking system now completely ignores the Helsinki hub and forces my connection directly to the Sweden Central (Stockholm) Azure data center. It looks like the automated regional load balancing system is currently broken or misdetecting the optimal route for our region after the recent August patches. Could you please investigate if there are any ongoing technical challenges, maintenance, or configuration changes regarding the Finland (Helsinki) game data centers for FC 26? Thank you for your support and I hope this routing logic can be fixed soon.
My ping has been significantly higher and much less stable than before
The routing to the game servers appears to have changed. Since then, my ping has been significantly higher and much less stable than before Why has my ping suddenly increased to 38–45 ms when it used to be around 24 ms? As far as I understand, this seems to be related to changes in Google's network routing, but I'd really like to get my previous connection quality back. It's not comfortable to play with this level of latency. In FC 25 everything was much more stable, and even when FC 26 was first released, the connection was perfectly fine. I'd also like to point out that you have a large player base from Russia and neighboring countries. It would be great if EA could add a data center in Russia. Please help improve the connection to your servers.
Bring back bahrain server
Hello EA Me and all the people i know in the middle east started to hate this game so much because of the bad ping its a different game when we used to play on 30 ping and less but now because of the issue with the servers we normally play one 70 plus and it feels so bad and unplayable for such a game like fc 26 it needs a good ping to actually enjoy the game can you please give us information about the servers , is there a come back are we gonna see these servers again and enjoy playing again please EA give us a hope . best regards Abdullah LaithFC 27 online season
Please help me with this issue. In Seasons mode, when I’m winning and my opponent quits or disconnects, the game does not count my win. This has been happening since FC 26 and it is still happening in FC 27. Please understand the problem and fix it. I’m really frustrated because I’m losing wins that I actually earned.
FC 26 Too Hot Notification on PS5 slim (Overheat)
I’ve been experiencing an issue when playing FC26 on the PS5 Slim — after playing for a while, a notification appears saying the PS5 is overheating. I’m not the only one facing this problem; many other players are experiencing the same issue when playing FC26 on the PS5 Slim. Please, EA, kindly optimize the game further for the PS5 Slim.
Severe latency degradation in Romania after July 29th maintenance
Hello, I am writing to officially report a major issue regarding matchmaking server routing for the Romanian and Balkan community in EA Sports FC 26, which started immediately after the global server maintenance on July 29th. Before this maintenance, my connection was stable, averaging around 28-30 ms (and dropping to 20-22 ms during mid-July regional tests). However, after July 29th, my ping to Central/Western European servers (Germany, UK) has permanently spiked to 40-45+ ms, causing massive gameplay delay and heavy button responsiveness. The most telling proof of faulty regional routing is that whenever the matchmaking system pairs me with opponents from Turkey, my ping instantly drops back to a stable 30-31 ms. This clearly proves that a closer regional data center (such as the Sofia or Istanbul node) is still functional, but the game algorithm now forces players from Romania onto distant Western European servers (like Frankfurt) for the vast majority of matches. As a paying customer from Eastern Europe, it is deeply frustrating to see our regional routing degraded and ignored while Western European players enjoy sub-15 ms gameplay. Please forward this data to the engineering and server infrastructure teams to review the regional matchmaking tolerances and routing protocols for the Balkan region. Platform: Xbox Series X ISP: Digi Connection: Wired (LAN Cable) Thank you, and I look forward to an official response.
Cross-region teammates/friends in lobby creates ping Issue.
While I am playing alone(any modes)then my ping is fine(generally below 50-60) but when I add a friend from another region(geographically far) then my ping goes above 400 in both 11 v 11 and Rush mode. I contacted my ISP and they said the routing from their part is fine. I am PC user.FC 27 Online Connection / Input Delay Issue Affecting Players in Iraq/kurdistan
Hello EA SPORTS FC 27 Support Team, I would like to report a serious online gameplay and connection issue that has been affecting players in Iraq for approximately the past 10 days, and the issue is still ongoing. Since this problem started, online matches have become extremely difficult to play. There is a significant delay between pressing a button on the controller and the player responding in-game. Players often do not perform the requested commands immediately, and sometimes the entire gameplay appears to freeze or stop responding for approximately 2 seconds before continuing. Symptoms: * Severe input delay during online matches. * Players do not respond immediately to controller commands. * Delayed passing, shooting, switching, dribbling, tackling, and player movement. * The game sometimes becomes completely unresponsive for approximately 2 seconds. * The issue makes competitive online gameplay extremely difficult and negatively affects match results. * The problem has been occurring consistently for around 10 days. * This does not appear to be an issue affecting only one player or one internet connection. Multiple FC 27 players in Iraq are experiencing the same problem. Before this issue started, online gameplay was significantly more responsive and playable using the same platform and internet connection. Because the problem is being experienced by multiple players across Iraq and started around the same time, I would like to ask EA to investigate whether there is a problem with the network routing, connectivity, peering, or connection path between Iraqi ISPs and the FC 27 game data centers. Please investigate whether there have been any recent changes, outages, routing problems, or connectivity issues affecting FC 27 players connecting from Iraq. I would be happy to provide additional information, including my EA ID, platform, ISP, connection test results, screenshots, videos, or any other diagnostic information that may help your technical team investigate the issue. I hope this issue can be investigated as soon as possible because it is currently affecting the online gameplay experience for FC 27 players in Iraq. Thank you for your assistance. Best regards, FC 27 Player from IraqCareer Mode Team Management Broke
Team Management in Manager Career Mode, you can edit a tactic, save it, return to the squad only to find that nothing has changed. Can't swap any players on the Squad tab, meaning can't swap them to a different active position, can't replace active players for subs or reserves, etc, can't move any players from anywhere! Whatever default setting you get when creating a new save is what you're stuck with for the entire Team Management. The sad thing here, we're already bummed that you "copied and pasted" '25 into this years Manager Career Mode. But you couldn't even figure out how copy and paste worked because this nonsense is just loaded with bugs that were all fixed in '25. This is just an absolute disaster joke of a game at this point. And I'm not making this up, this is the least interested in playing a game that I've ever been in my life. Has anyone ever gotten the advanced pre-order release of a game before and found themselves 100% disinterested in playing it? I count the days down until the pre-order release. At least 2 weeks before the release I start researching players, coming up with new formation ideas, hoping that I have something new and interesting with building a brand new club... It's almost impossible for me to imagine a situation where I would rather play last years game over this one. But I'm so annoyed over not being able to play because it's broke, and then having NOTHING at all be of interest in these fancy new updated features, that I don't want to even touch last years game. It honestly makes me angry at the very idea that if I put on last years game, career mode will look exactly the same, except it will actually work! I have seriously done absolutely nothing with this garbage game except create 5 new career mode saves that never moved past the first day. I hate being the person who says, "I paid $x for this, and bla bla"... but seriously, we all did pay extra to play early. Especially those of us who think Ultimate Team is a waste of time joke. We paid the premium just so we could play early on the modes that we really care about, and we just wasted our money and no one even cares about that. Not a single person at EA will lose a second of sleep over the fact that you just ripped off massive numbers of people. I mean, you shouldn't advertise a pre-order anymore in the future, just be honest with everyone and say, "we aren't ready to release the game and it's full of bugs and issues so please give us some money right now so we can bring on more people to make it eventually work"... at least if you did that I would respect it. Doing it this way under the guise of giving us something special for our pre-order bonus with early access is just pathetic
