Battlefield 6 was wrongly banned, please help me!
Dear BF_SledgeHammer, I am writing to request a manual review of my Battlefield 6 account, which was permanently banned on March 22 with the reason "Gameplay Enhancement" and internal code COMPETITIVE_ADVANTAGE. My account: EA ID: V0rtexyX_GG Why I believe this is a false positive: 1. Frequent IP changes due to accelerator/VPN I am a player in China. Due to network restrictions, I must use UU Game Booster to get a stable connection. This accelerator changes my IP address frequently based on server nodes. I also occasionally use other VPNs. I understand this may have triggered the anti-cheat's automated flagging. 2. Background processes (all legitimate) At the time of the ban, my system was running: TranslucentTB – taskbar customization Cherry keyboard driver Lenovo Legion Toolkit – laptop management Logitech G Hub – mouse driver Voicemeeter – virtual audio mixer NVIDIA Broadcast – audio/video noise removal OBS Virtual Camera – virtual camera for streaming/recording All of these are common, legitimate applications. None are cheats or mods. 3. KovaaK's Sensitivity Matcher I used this aim-training tool earlier to test and match my mouse sensitivity in Battlefield 6. It is a legitimate training software, but I understand its method of mouse input might be misidentified by anti-cheat systems. 4. Hardware setup I play on a laptop with an external monitor via USB-C to DisplayPort. This is a standard configuration. My commitment to Battlefield: I pre-ordered the Phantom Edition before the game's official release – this shows my strong trust and support for the franchise. I have over 5,000 hours across the entire Battlefield series. I am a loyal and passionate player. I would never risk losing my Phantom Edition account – which I paid for and invested years into – by using cheats. If I were actually cheating, I would not be posting here publicly. What I have already done: Submitted an EA Help appeal with DxDiag.txt attached Downloaded and reviewed my EA account data Checked all login records My request: Please manually review my case – including gameplay logs, system environment, and IP history. I am fully cooperative and ready to provide any additional files or information if needed. Thank you for your time and fair assessment. Sincerely, V0rtexyX_GG BF_SledgeHammer
Can't access to EA advisors and I can't understand why.
Hello, Out of desperation, I'm trying to find a solution to my problem here: I recently bought College Football 2027 on Steam, but when I tried to launch it, I realized that the EA account linked to my Steam account was associated with my brother's student email address (thanks, Rocket League and cross-platform play). The problem is that my brother is no longer a student, so he has no way of accessing that email address anymore, as it simply no longer exists. As a result, I can't log into the EA account linked to my Steam account and, consequently, I can't play the EA games I purchased on Steam. I've tried contacting EA Support through the help.EA.com website, but unfortunately, I haven't had any luck. Every time I fill out the forms, I eventually get told that I need to speak with an advisor. However, when I click on the option to do so, I get the following message: This message appears both when I set the page to English and when I use it in French. So, I'm unable to speak to anyone who might be able to help me resolve this issue, and I can't find any alternative way to get in touch with an advisor. So here I am, throwing a bottle into the ocean, hoping that, by some stroke of luck, someone might know of a solution that could help me. Thanks in advance, Lanceleau
Game is taking too long to load the main menu
My game usually took like 10-15 seconds to load the main menu after the game intro, but currently it's taking more than a minute to load it. Initially I thought it could be related to mods, but even after removing all mods and repairing the game, it's still taking this unusual long time to load the main menu This started happening after the June 30th update, prior to that my game was loading quicker.FC 26 wont launch again
Had this problem about a month ago, went on vacation and when i came back the game worked again and has now worked for a whole 2 days. but now im back to the problem where the game wont launch. No error message anywhere, event viewer just saying fc26.exe exited unexpectedly. Why is this a repeating problem with your game? I have tried updating the anti cheat and closed all my background tasks. I have attached the DxDiag report. Hoping for a permanent fix for this.Ultimate Team H2H crashes Game
Platform: PC (EA Play Pro) Hardware: Ryzen 9 7900X, RTX 4090 32GB RAM Windows 11 Pro 25H2 The Ultimate Team Head 2 Head competitive submenu consistently crashes to desktop before it finishes loading. The crash occurs every time and prevents access to Ranked Seasons and the other competitive H2H playlists. Steps to Reproduce Launch College Football 27. Enter Ultimate Team. Select Head 2 Head from the Ultimate Team home screen. The game immediately crashes to desktop with no in-game error. Expected Result The Head 2 Head submenu should open normally and display the competitive playlists. Actual Result The game exits to desktop before the submenu loads. Working Modes: Dynasty, Road to the College Football Playoff, Ultimate Team Home, Ultimate Team Play a Friend, Ultimate Team Events Only the Competitive Head 2 Head submenu crashes. Timeline The issue started immediately after attempting to unlock Showdown Chemistry on the Myles Graham Ultimate Team card. The server returned an error, the unlock failed, and the 50 Skill Points were refunded. Every subsequent attempt to unlock Showdown Chemistry also fails and refunds the Skill Points. I cannot confirm the two issues are related, but the crash began immediately afterward. Troubleshooting Already Completed Reinstalled College Football 27 Reinstalled the EA App Reinstalled EA AntiCheat Cleared EA App cache Verified game files Removed Myles Graham from lineup Created a brand-new lineup Confirmed Play a Friend and Events work normally Confirmed Road to the College Football Playoff works normally None of these steps resolved the issue. Crash Information Windows Event Viewer consistently reports: Faulting application: EALaunchHelper.exe Exception code: 0xc0000005 Attachments Video of the Head 2 Head crash Video of the failed Showdown Chemistry unlock
