Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
EA FIX YOUR GAME WE ARE TIRED TO PLAY THIS DEMO VERSION OF A GAME
Hello EA I’m writing to report several gameplay issues that are seriously affecting my experience. Firstly, player movement feels inconsistent and unresponsive. My players are often out of position without reason, which makes defending very difficult. On top of that, AI defending seems overpowered, with opponents getting a high number of automatic blocks Passing is also a major issue. I frequently experience inaccurate passes, including simple short passes and long balls going in completely the wrong direction. The “Bruiser” mechanic does not appear to be working as intended. My players are often knocked off the ball or sent into the air by opponents using Bruiser, yet no foul is given. Goalkeeping is another concern. My goalkeeper struggles to make even basic saves, while my opponent’s goalkeeper performs unrealistically well, saving nearly every shot. Additionally, I’ve encountered a bug where I’m unable to pause the game, make substitutions, or activate team pressing. These features simply do not respond during matches. Overall, these issues are making the game frustrating and difficult to enjoy. I would appreciate it if you could investigate and address these problems as soon as possible.Something wrong with game
This game is probably the worse 1 to come out most people leaving the game its not fun anymore we where promised change and they would listen even had a whole ad campaign about it which should be looked into for false advertising then ontop of that no complaints department just a bunch of mods on here more bothered about the magical 3 letters so they can ban the company is becoming a jokeCan this get any worst
Since when can a game get worst than fc 25 well this can, passing stull rubbish, gameplay still rubbish, players dont make sense with rating, 93 keeper is worst than a bronze keeper, a bronze is 2x faster than a 94 rated player with 95 pace make that make sense ea either fix this or u lose so many people which makes u loosing money which we all know that thats just what u want as thats all you care about you dont listern to the players and you just make the games **bleep** all ea games are **bleep** get a **bleep** grip and fix itTransfer Market Bans & False Flags – When Legit Players Get Punished
I want to raise a serious issue that goes beyond gameplay. I was recently restricted from the transfer market for “coin distribution” — something I have never engaged in. All my activity has been manual. No bots, no third-party tools, no coin buying or selling. Just normal trading. My method is simple: I “lazy list” players above market value because I’m not in a rush to sell. Most of these listings don’t sell. Occasionally, they do. That’s it. I also have: - No prior penalty history - A stable coin balance over time - No unusual coin spikes or transfers Despite this, my account was flagged. I have also spent money on the game, and now access to core features has been restricted without clear explanation or transparency. From a consumer perspective, this raises concerns about fairness and accountability. What’s more concerning is what happens after: - No clear explanation - No evidence provided - Appeals receive the same generic response - No real way to defend yourself It feels like the system flags patterns without context, and once flagged, you are treated as guilty with no practical way to prove otherwise. I’ve now submitted a GDPR data request just to understand what triggered this, because the normal support process provides no transparency. This isn’t just about one account. If normal trading behavior can be misinterpreted this easily, then any player could be affected. Has anyone else experienced similar transfer market restrictions despite playing legitimately?Clubs Player Performance Widget
Any reason this wholly disliked nonsense is back and seemingly has no setting to disable it like in previous versions? Top right hand corner, large intrusive banner with all the info you already have tucked away in small form at the bottom of the screen but with inane pop ups like GOOD PASS or TRY AGAIN. How do you disable this in EA FC 26? Was just a toggle in previous games i think...was a whole nonsense of deleting old files from fifa 22 in 23 and 24.
Request for Middle East Servers & Missing Real Madrid Kit
Hello, I am a player based in Jordan, and I am currently being matched on European servers in EA Sports FC 26. This server is far from my location, resulting in high ping and noticeable delay during matches, which negatively affects gameplay—especially in competitive modes. I kindly request to be routed to Middle East servers, which are closer to my region and provide a more stable connection. Additionally, I have noticed that the Real Madrid kit has been unavailable in the market for a long time. It is very difficult to find, which impacts the in-game experience. I would appreciate it if Electronic Arts could address both issues. Thank you for your time and support.How can I get a refund
Can't even turn my players and dribble on the ball. No chance ever buying another fc game o3 khan worse then my 90 gk lol. Like what is the point of a 93 if he worse then a 90 l. Lol like he's 93 for a reason or you guys don't understand 93 out of 100 is supposed to be top rated not been out preformed by a fkn 90 rated player. I reckon my 5'3 tilo would be a better gk