Unable to play FC 27 due to "Someone else is playing on your account" error
Hello EA / PlayStation Support, I am experiencing an issue where FC 27 kicks me out with the error message 'Someone else is currently playing on your account', even though I am the only one using it right now. Could you please help me troubleshoot or reset active sessions?
FC 27 PS4 – Home Connection Error Since Yesterday
Hello EA Support, Since yesterday, I haven't been able to connect to EA servers on my PS4 while playing FC 27. My internet connection is working correctly, my NAT type is 2, and my PSN connection test is successful. I have restarted my router and console and changed my DNS settings, but the problem persists. My EA account is linked correctly and has no restrictions. Could you please help me fix this issue? Thank you.FC 27 Freezing and Disconnecting During Online Matches – PS5
FC 27 keeps freezing for 5–10 seconds during online matches, then displays “You lost your connection to your opponent.” This happens in both Ultimate Team and Online Seasons. The same issue started in FC 26. Offline gameplay works perfectly. I’ve already reinstalled the game, tested different internet connections, checked NAT Type, and completed all EA and PS5 troubleshooting steps. My connection quality results are good, but the problem continues. EA Help keeps redirecting me to troubleshooting articles instead of connecting me with an agent. Can an EA community manager please investigate this issue or escalate it to the technical team?FC 27 PS5 - Severe Input Delay and Heavy Gameplay in Rivals
Hello EA Support Team, I am experiencing severe gameplay delay and heavy, unresponsive player movement in EA SPORTS FC 27 Ultimate Team Rivals on PlayStation 5. My players feel extremely slow and sluggish. Passing, dribbling, defending, sprinting, and switching players are delayed. The gameplay feels heavy, making it very difficult to compete fairly. My connection details: Platform: PlayStation 5 Country: Saudi Arabia Internet: Fiber optic Connection: Wired LAN cable Ping: Approximately 40 ms Game mode: Ultimate Team Rivals Despite using a wired fiber connection and trying different game and controller settings, the problem continues. I would appreciate it if the EA technical team could investigate server performance, connection routing, and input delay affecting players in Saudi Arabia. Please help identify the cause and provide a solution. This issue is seriously affecting my gameplay experience. Thank you.
Transfer Market is Unusable
navigating through the transfer market has become essentially unusable, freezes on average now 4-5 times an hour. I have tried all the fixes recommended and there is no change only the message that "There was a problem connecting to the Football Ultimate Team servers. Please try again later" I did not pay $100 for this. The amount of games that I have been kicked out of and the amount of sales I've missed out on is beginning to make me wonder why I continue playing this game as I have for the past 30 years 😠 Latest freeze was 10-31-26 6pm on PS5Unable to link custom names in local kick-off mode
Hello, It is currently not possible to link a custom name to an offline Kick-Off profile, which prevents us from keeping long-term head-to-head statistics. It was available in previous FC games. Would it be possible to re-enable this feature? Kind regards,Fc27 Packet loss in FUT
Hi, While playing EA SPORTS FC 27, I usually get a connection latency of around 2–4 ms. However, recently, I have started experiencing serious in-game issues, such as sluggish gameplay, delayed responses, and slow player switching, even though these problems are not reflected in the connection indicators as increased latency or packet loss. When I check the EA Connection Quality Report, my connection score occasionally reaches 99/100, but most of the time it is around 60/100. I have a very powerful internet connection at home, with speeds of up to 1,000 Mbps, and my PS5 is connected directly via an Ethernet cable. I am playing from Türkiye, and I understand that the servers were introduced towards the end of the FC 26 cycle. However, despite having an excellent internet connection and experiencing no noticeable issues with my internet speed or stability, my matches feel incredibly sluggish and unresponsive. This is making the game extremely frustrating and taking away all the enjoyment. I have also tried enabling features such as QoS and IPv6, but I have not noticed any significant improvement. The connection quality reports continue to show poor results. I would really appreciate your assistance in identifying the root cause of this issue and finding a permanent solution. I look forward to your support.EA servers are unavailable in USA (Arizona)
Hello i have not had any issues with FC27 on PC (EA APP) the whole year, i tried logging in today and i get the EA servers are unavailable message, i tried clearing cache and restarting my modem. My internet is fine and i can play every other game just fine. I am on the west coast USA, you guys did have an issue at the beggining of last year with us connecting so its not a new problem. I am connected via ethernet. [CM edit - adjusted title]Russia FC 27 routing issue - Warsaw vs Frankfurt
Hello EA team, I would like to report what appears to be a regional game data center selection / routing issue affecting EA SPORTS FC 27 players in Moscow and potentially other parts of Western Russia. The issue originally appeared in FC 26 around late July / early August, around the same period as the July 29 server maintenance discussed in other Eastern European latency reports. It has continued unchanged after the release of FC 27. Before this change, my typical latency was approximately 20-25 ms. Since then, it has almost doubled and is normally around 42-44 ms. I have now done several controlled tests and was able to reproduce a very significant difference depending on the routing and IP location. Setup: Platform: PlayStation 5 Location: Moscow, Russia Connection: wired Ethernet Current ISP: MTS GPON I have also tested different networking equipment and another ISP without resolving the issue. PS5 local IP during testing: 192.168.50.3 NORMAL CONNECTION - RUSSIAN IP With no VPN or alternative routing: FC 27 ping: consistently around 42-44 ms Game UDP connection observed during the match: 35.207.191.236:21037 This IP belongs to Google infrastructure and appears to correspond to the Frankfurt region. So under a normal Russian connection, FC appears to be selecting a Frankfurt game data center. POLAND ROUTING TEST I then routed only the PS5 connection through a Polish VPN exit. The result was immediately and consistently different: FC 27 ping: 23-25 ms Stable across multiple matches Game UDP endpoint: 34.0.253.20:21007 This Google IP range corresponds to Warsaw. This is nearly a 50% reduction in latency simply by changing the route / apparent source location. Additional tests: Direct Russian connection: 42-44 ms Finland VPN: approximately 42-46 ms Germany VPN: approximately 46-54 ms Poland VPN: consistently 23-25 ms This does not look like a problem with my home network, console, Ethernet connection or router. More importantly, FC itself is selecting a different game data center depending on the route/source IP: Russian IP -> Frankfurt -> approximately 43 ms Polish IP -> Warsaw -> approximately 24 ms I also tested the direct network route from Moscow to the Warsaw game endpoint. The route was approximately: Moscow -> St Petersburg -> Helsinki -> Tallinn -> Riga -> Warsaw Representative traceroute: 1 192.168.1.1 ~1 ms 2 100.110.0.1 ~4-7 ms 3 as25513.asbr.router ~3-5 ms 4 mag9-cr03-be12.51.msk.mts-internet.net ~3-4 ms 5 mag9-cr02-be13.77.msk.mts-internet.net ~3-4 ms 6 a433-cr06-eth-trunk15.msk.mts-internet.net ~4-5 ms 7 mmon-cr02-eth-trunk1.spb.mts-internet.net ~17 ms 8 radio-cr01-ae*.hel.mts-internet.net ~22-23 ms 9 hls-b3-link.ip.twelve99.net ~23 ms 10 hls-b4-link.ip.twelve99.net ~22 ms 11 tln-b6-link.ip.twelve99.net ~25-26 ms 12 riga-b6-link.ip.twelve99.net ~29-30 ms 13 war-b3-link.ip.twelve99.net ~39-40 ms The destination itself does not respond to ICMP ping, which is expected and does not affect the game UDP connection. WHAT I WOULD LIKE EA TO INVESTIGATE Could the network / matchmaking team please check the game data center selection for Russian IP ranges, particularly Moscow and Western Russia? EA currently operates FC game data centers in Warsaw, Helsinki and Frankfurt. For my connection, the current automatic selection sends me to Frankfurt at approximately 42-44 ms. However, when FC selects Warsaw, I get a stable 23-25 ms connection. This suggests that the current server-selection logic may no longer be choosing the lowest-latency data center for Russian players. I am NOT asking EA to hard-code every Russian player to one specific server. Instead, I would ask the team to investigate: Whether Russian IP ranges are currently mapped or prioritised toward Frankfurt. Whether the server-selection / regional routing behaviour changed around the July 29 FC 26 maintenance. Why Warsaw is selected when connecting from a Polish IP but apparently not from my normal Moscow connection. Whether Warsaw and Helsinki can again be considered for players in Moscow / Western Russia when their measured latency is lower than Frankfurt. Whether the matchmaking system is using actual latency measurements or geographical / IP-based regional mapping that may currently be incorrect for Russian networks. There are already similar reports from Romania, Ukraine and other Eastern European regions describing increased latency and selection of more distant Western European servers after the July 29 maintenance. The fact that an alternative route immediately reduces my latency from approximately 43 ms to 24 ms and changes the game endpoint from Frankfurt to Warsaw seems like useful evidence that this is not simply a local connection-quality problem. If the networking team needs additional traceroutes, game endpoint IPs, ISP information or connection tests, I am happy to provide them. Thank you.