Pogo "A Problem Repeatedly Occurred" Troubleshooting Guide
You clicked on a game, then a screen appears "A problem repeatedly occurred" 😱 "What now!" Don't worry, this does not mean Pogo is broken or that you did anything wrong. It simply means something on your device or browser stopped the game from loading. The good news? It is almost always fixable! If your error looks like the example below, in white or black mode: "A problem repeatedly occurred on https://www.pogo.com/games/...'" this is a generic Apple WebKit error. It appears when Safari’s WebKit engine, which powers all browsers on iPhone and iPad (and Safari on Mac), stops loading the page. This message is generated by WebKit, not by Pogo. What is WebKit and why does the "a problem repeatedly occurred on...." message appear? WebKit is the engine behind browsers on Apple devices and Pogo is trying to run inside that environment. WebKit can stop loading for several reasons: the game may exceed the device’s capabilities, or issues like outdated saved data or a conflicting extension may interrupt the process. This error can be caused by: Outdated iOS, iPadOS, or browser software Too much cached or saved data Ad blockers or other browser extensions Low device memory or Apple’s built‑in memory limits on iPhone and iPad Weak or unstable internet connection Too many tabs or apps open at once Incorrect browser settings or other device‑level conflicts and more! How To Fix It Work through these steps one at a time and stop as soon as the game works! There is no need to do all of them, however it is good to know them all. Switch to Google Chrome, Edge or Firefox. This is the fastest and most reliable fix. Best of all, they are completely free! 📱 iPhone and iPad → App Store only. Open the App Store and search for Google Chrome, Edge or Firefox. Click Get to install! 💻 Mac → go straight to the official website → Chrome, Edge, Firefox 💟 Important Note for iPhone and iPad Users: Apple requires all third‑party browsers (Chrome, Firefox, Edge, etc.) to be updated only through the App Store. This is the only way to make sure you’re running the latest version. Close Your Extra Tabs: Having too many tabs open takes up memory that Pogo needs to run the game. On iPhone or iPad: Click the two overlapping squares at the bottom right of your browser → close any tabs you do not need by tapping the small X on each one. Then try the game again. On Mac: Close extra tabs by clicking the small X on the left side of each tab at the top of your browser window. Try Private Browsing Mode: Private mode starts with a completely clean slate — no saved data, no extensions. It is a quick way to find out if old, saved files are causing the problem. On iPhone or iPad: Click the two overlapping squares at the bottom right → click Private → click + to open a new tab → go to pogo.com and try the game. On Mac: Open your browser → click File in the menu bar at the top → click New Private Window → go to pogo.com and try the game. Clear Your Saved Data: This removes old files that may be clashing with the current version of the game. 📍Important: After doing this you will need to log back in to Pogo and other websites, make sure you have all saved passwords written down. This is completely normal and part of cleaning 🙂 On iPhone or iPad: Go to Settings → scroll down and click Safari → click Clear History and Website Data → click Clear History to confirm. Then reopen your browser and try Pogo again. On Mac: Open Safari → click History in the menu bar at the top → click Clear History → select All History from the dropdown → click Clear History. Then restart your browser and try Pogo again. If you are using Chrome or Firefox on Mac: click the three dots (Chrome) or three lines (Firefox) in the top right corner → Settings → Privacy and Security → Clear Browsing Data → select All Time → click Clear Data. Then restart your browser and try Pogo again. Turn Off Extensions: Extensions can accidentally block parts of Pogo without you realizing it. On iPhone or iPad: Go to Settings → Click Safari → tap Extensions → toggle every extension off. On Mac: Safari: Click Safari in the menu bar → Settings → Extensions → uncheck every extension in the list Chrome: Click the three dots in the top right corner → Settings → Extensions → toggle every extension off Firefox: Click the three lines in the top right corner → Add-ons and Themes → toggle every extension off Then try the game again. If it works, turn extensions back on one at a time to find the one causing the problem. Turn Off Pop-Up Blocking for Pogo: Your device may be blocking parts of the game it thinks are unwanted pop-ups. On iPhone or iPad: Go to Settings → Click Safari → scroll down and make sure Block Pop-ups is switched off. Then try the game again. On Mac: Safari: Click Safari in the menu bar → Settings → Websites → Pop-up Windows → find pogo.com in the list and set it to Allow. If pogo.com is not listed yet, visit pogo.com first and then come back to this setting. Chrome: Click the three dots in the top right corner → Settings → Privacy and Security → Site Settings → Pop-ups and Redirects → add pogo.com to the allowed list. Firefox: click the three lines in the top right corner → Settings → Privacy and Security → scroll to Block Pop-up Windows → click Exceptions → add pogo.com and click Save Changes Turn Off Your VPN or Security Software: If you use a VPN or have security software installed, it may be quietly blocking Pogo in the background. Find your VPN app and turn it off temporarily, then try the game If you have security software, look for an option to add pogo.com as a trusted or allowed site If the game works after turning these off, make sure to whitelist Pogo so it is not blocked going forward. You are not alone in this! If you are still stuck, a full Apple Device Troubleshooting Guide has even more fixes to try here in EA Pogo Forums → Pogo Troubleshooting Guide: 🍎 Apple Devices These troubleshooting steps involve changing settings on your device. If you are unsure about any steps, uncomfortable making these changes, or concerned in any way, please: Ask a family member, friend, or local tech-savvy person to help you! View a video or article to learn more about how these settings work. Contact EA Help and they can guide you through troubleshooting processes. Visit Apple's Support Community for additional help and information. There are also many videos and articles online concerning the message "a problem repeatedly occurred on" on Apple devices. Q&A Why can others play the same game, but I can't? This is one of the most frustrating things about technology. Errors can be triggered by your specific device, browser or settings — not solely by Pogo itself. Your friend may be on a different device, using a different browser, or have different settings that allow the game to load without any trouble. This is exactly why this guide was created. I switched to Chrome on my iPad and I still get the error — why? Great question! On a Mac, switching to Chrome completely escapes the problem because Chrome uses its own engine called Blink (as do most browsers). However, on an iPhone or iPad, Apple forces EVERY browser including Chrome, Firefox and Edge to use Safari's WebKit engine underneath. So even though you switched browsers, WebKit is still running the show behind the scenes. This is why iPhone and iPad users may need to work through the additional fixes in this guide even after switching browsers. The game worked yesterday — why is it broken today? You did not do anything wrong, and nothing mysteriously broke overnight! A few things can cause a game to suddenly stop working: Pogo may have updated the game overnight and your saved browser data is now clashing with the new version — Clearing Your Browsers Cache and Cookies and Checking for Browser & Device Updates will ensure everything stays in sync. *These should be the initial steps you take on any device and become a regular maintenance. 🎡Pogo can optimize their games but they cannot change the settings, check for updates on our browsers & devices or optimize on our devices. This is why closing extra tabs, cleaning and updating is so very important for all devices. 🙂 Have questions or need more help? Kindly contact only official Pogo and EA websites. 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Matching Moments Power Ups
My power ups, bombs, line bombs, and swirly rainbow things, that I've purchased or been awarded keep disappearing. This only happens in MM, which seems to be full of annoying glitches. I should have two bombs and two swirly things. I also lost three swirly things a few weeks ago.Matching Moments - Loading bar freezes
I’m trying to play on 2 iPads and one desktop. My desktop has windows 7 so I’m sure that’s a problem. While in chat many who have been able to play have said to clean your cache. I have several windows/tabs open and I’m sure I’ll lose those if I clean my cache. We have a MAC and this gamed loads and plays perfectly. I can also play on my new IPhone 17. So many people in the chat rooms are complaining about this game. Why have we been able to play for months and now this loading issue. The loading process stops when you get to the load bar…and it doesn’t move …just freezes. I’ve tried safari and chrome on my iPads and still the game won’t load. Now this new poker game is doing the same thing. I’ve been with pogo games for 20+ years and trying to get the help we need is almost nonexistent.Pogo Profile Issue
When viewing another user’s profile, the quote displayed beneath their avatar is being copied and shown as my own. I have noticed this occurring across multiple accounts. I am using a Mac with Safari (Tahoe). I have reported this issue previously and the issue has not been resolved.
