Appeal stuck since january 6th. What to do?
My case has been stuck since January 6th with the status "waiting for translation". How long will this take - I wrote the appeal in English? I have requested DSAR several times since January 2nd and only received data logs for Apex Legends (a game I haven't played since 2019). The reason I have requested several times is because they (looks like a standard email) refused to send data, which is illegal (EU, GDPR). I have received a warning and lost access to the transfer market because the AI bot thinks I have bought coins due to two Winter Wildcard sales (under 100k each). I have NEVER bought coins or participated in coin distribution. ToS (real human) would be able to see that if they bothered to take a look at my case. Even the penalty history is empty but TM is still looked… Case #233782570Wrongfully banned account , first appeal automatically denied
The things I've had to deal with in the past days are ridiculous so I'm going to share my experience here for people that might face a similar situation. I will give updates below this post if anything happens in the meantime. A couple days ago i got an email in the middle of the night, saying i was permanently banned from FC 26. I can only guess why i have been banned for ''coin transfer'', as the email stated, but its ridiculous that the automated ban system even flags an account for what I'm about to share. I play on PC, which has a much smaller playerbase than console, which means the transfer market is a lot less active in comparison. I was awake super late at night for a couple days (around 5am GMT+1), so i started trading, bidding on hundreds of more expensive, rare cards, since they can fluctuate in price a lot. They can potentially make you a lot of profit if you get lucky and win one of those bids, which i eventually did. A few each night, maybe 1 out of 20 players i was bidding on. All this data is easily accessible data for EA. Of course, i then sold those players for the price they were selling for at that point in time. What's most ridiculous to me is, that it is literally impossible to transfer coins through bid? Like, everyone could just bid on the same players I make a bid on, which people did on most of them. Why am i being punished for normally using the transfer market? I understand that this might have been issued by an automated system, but why has my first ban appeal been denied almost immediately, without anyone actually looking into things? It should be blatantly obvious that i haven't done anything against the TOS. How is this the way a long time paying customer that never had any problems with their account in any way shape or form is being treated? I've spent countless hours (900+ just in FC 26) and a lot of money this year again, while passionately building my account to where it is right now, just to get banned right before the biggest promo of the year? I have already missed out on a lot of things that expired over the last days. Why would I ever participate in coin transfer, when I barely ever even use expensive players bought on the transfer market? Easily 80% of the players I use are evolutions, with the other 20% probably being 15% SBC players. Also, why would I ever be stupid enough to risk my account, that has been in good standing for many years? There is countless more reasons why none of this makes any sense. My case has been stuck at ''Waiting on Studio'' for DAYS now. I'm not even sure if i will get my account back at this point, since i have not heard any reasoning for my ban other than the general topic. I'm beyond frustrated and scared that i will not be unbanned since I unfortunately haven't had a single positive experience with EA Help this far. I have also opened another case with a ''Data Subject Access Request'', basically asking for them to send me the market data related to my account so i can prove that i haven't done anything wrong. No response for this case yet. If anyone has any idea what options I still have, please let me know, I'm desperate for anything that could help me solve this misunderstanding at this point.SBC
Hello, I have an issue with an SBC. SBC name: 1 of 3 Campaign Mix Player Pick 87+ I successfully submitted the 86-rated squad. The 84-rated squad was NOT submitted (players were only placed). After returning later, the SBC reset and now requires both squads again, and the players I used disappeared. This seems to be a progress-saving bug. I have screenshots as proof. Please help recover my players or compensate me.
Stop Leaks It Destroys game
Stop Leaks It Destroys game Leaks kill the excitement. What used to fuel the excitement was anticipating the release of new players at events like FIFA 19 and Futmas. Now, I know what's coming out two weeks before it does, and I know which Evolution are coming before they're even released. That's a bad thin
