New Competitive EA FC Tournament – Join Now!
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Unjust Ban Decision and Complaint About Automatic Responses
Dear EA Support Team, I strongly believe that my account has been unfairly banned, and I am experiencing a serious injustice. In an attempt to clarify the reason for this ban, I have submitted four separate appeals, yet each time, I received an automatic response. The lack of any concrete evidence and the impersonal nature of these replies make it feel as though my case was never properly reviewed. First and foremost, I have always earned my Ultimate Team Coins within the game’s legitimate framework by playing UT Champions, Rivals, Squad Battles, and Rush modes. Additionally, every transaction I have made in the Transfer Market was conducted entirely within the game’s official mechanics. If my account was banned due to my Lev Yashin transfer, I want to emphasize that this was simply a natural market fluctuation within the game’s economy. To ensure a fair review, I have contacted your support team four times, yet I have only received the same automated message each time. This suggests that my appeals were not actually reviewed and were instead dismissed through a standard automated process. Therefore, I kindly request the following actions from you: I demand that my account be thoroughly reviewed by a real person. If I have violated any section of the User Agreement, I request a clear and detailed explanation of which rule was broken. If your system has detected any suspicious activity, I ask for concrete evidence to be provided for my review. If my ban was issued due to a misjudgment, I would like a clear explanation of the appeal process and the steps I need to take to have my account reinstated. As a long-time dedicated player of your game, I find this situation extremely unfair. If a fair review was truly conducted, then why am I not receiving a specific explanation? Why are all my appeals being dismissed with automated responses? I request a thorough investigation into my account, a proper response instead of automated messages, and a resolution to this unjust situation. Please take this matter seriously and provide me with a fair and transparent review. My 4 objections are stated below. Dear EA Support Team, I am requesting a reconsideration of the decision regarding my account. I have earned all my UT Coins legally by playing Champions, Rivals, Squad Battles, and Rush modes. If my account has been banned due to the profit I made from selling Lev Yashin, I would like to clarify that this transaction was carried out entirely within the game’s legal mechanics. My Yashin Transfer Process: On February 7th at 00:12, I purchased Yashin for 500,000 UT Coins by selling players that had been released at that time. On Saturday, March 1st, in order to acquire the Wonderkid Icon version of Didier Drogba, I sold both Yashin and the Drogba card that had been in my squad for a long time. Yashin’s market value almost doubled within a month, and I was able to sell him for 933,000 UT Coins. Similarly, I had purchased Drogba three months ago for 500,000 UT Coins, and I sold him for 187,000 UT Coins. All these transactions were made entirely within the game's legal framework. I have never engaged in any illegal coin buying or selling. My coin earnings have come from consistently completing UT Champions, Rivals, Rush, and Squad Battles objectives over several weeks. I kindly request that my account activity be thoroughly reviewed once again, as I believe I have been penalized unfairly. I appreciate your time and assistance in resolving this issue. Dear EA Support Team, I have received your notification regarding the sanction applied to my account. However, while your investigation states that I have violated the User Agreement, no specific details have been provided regarding which rule I have violated and what specific action led to this sanction. To fully understand why my account has been subjected to this sanction, I kindly request answers to the following questions: 1)Can you clearly specify which section of the User Agreement I have violated? 2)On what date and time, and what specific action or activity, led to this violation? 3)Is there any evidence detected by your system regarding this violation that I can review? 4)If this was a wrongful violation, what process can be followed to appeal and have the sanction reviewed? I am requesting a transparent explanation to understand whether this sanction has been fairly applied to my account and, if an error has occurred, to correct it accordingly. If there is any additional evidence I can provide to support my case, I would also appreciate guidance on how to submit it. As account holders, we have the right to know which actions result in sanctions. Therefore, I kindly request clear and detailed responses to the above questions. Thank you in advance for your understanding and cooperation Dear EA Support Team, I am writing to formally appeal the ban imposed on my account and to express my deep concern regarding this matter. I have never engaged in any of the activities I have been accused of, nor do I have any knowledge of how such actions are carried out. Despite this, my account has been banned without any concrete evidence being provided, which has caused me great distress. I do not understand the basis of your decision, but I would like to unequivocally state that I am completely innocent. To prove my innocence, I am willing to allow a thorough inspection of my computer, phone, email accounts, and even my bank transactions if necessary. A detailed examination will undoubtedly confirm that I have not violated any rules. Furthermore, my account has been active for several years without any issues, and I have played your game with great dedication. I have spent over 1000 hours in FIFA, which demonstrates my commitment and passion for this game. Given this level of investment, it would be illogical for me to jeopardize my account by engaging in actions that could lead to such severe consequences. I kindly request that you conduct a detailed review of my account. Please take into consideration the number of Evolution players I have and the time I have invested in upgrading them. If I had purchased coins, why would I have spent countless hours grinding to improve my players? Additionally, almost all of my squad consists of untradeable players. If I had engaged in the activities you claim, would my team look like this? Moreover, my financial situation does not allow me to spend money on such things, and even if it did, I would never waste money in this way. I stand by my innocence, and if necessary, I am willing to take this matter to court and challenge your claims. While I may not have the legal resources to match your capabilities, I am determined to do everything within my power to prove that I have done nothing wrong. I sincerely ask that you reconsider your decision and conduct a thorough review of my account. The time and effort I have dedicated to your game are invaluable to me, and I strongly believe that I deserve fair treatment in this matter. I kindly request that the necessary steps be taken. Dear EA SPORTS FC™ Support Team, I am writing to formally appeal against the claim that my account has participated in unauthorized Coin transfers or violated the terms of service in Football Ultimate Team™. I strongly believe that this accusation is incorrect, and I would like to provide clarification regarding my in-game activities. Firstly, I have strictly adhered to EA’s guidelines and have never engaged in third-party transactions, Coin selling, or unauthorized transfers. All my Coins were earned through legitimate gameplay, including matches, Transfer Market trading, and Squad Building Challenges. Secondly, if my account has been flagged due to a misunderstanding or an automated detection system, I kindly request a detailed review of the transactions in question. I am willing to provide any necessary information to prove that my actions were within the permitted guidelines. I value fair play and have always followed EA’s rules while enjoying Football Ultimate Team™. I respectfully request a reconsideration of this matter and a reevaluation of any potential penalties imposed on my
Almost 700 games in since October and the Market is still locked
As the title says, I've been playing since October(670 games) and even put money in to buy FIFA points, and the market is still locked, it's frustrating not to be able to complete SBCs on web app cause you can not purchase a missing player. And every time I contact support they reply with the same thing, you are on the right track keep playing games and it will unlock eventually, you guys need to respond to this problem, I'm paying for a full game and not receiving the full functionality it's utterly frustrating.
Unfair matchmaking, stupid rebounds and unworthy store packs
I play from Egypt every game against opponents from Europe, with the servers at Europe matchmaking is unfair rebounds: every time I take the ball it rebounds to my opponent and the opposite doesn’t happen store packs i tried opening store packs with fc points and coins and many RTG teams are better then mine add to this playing on Saturday and Sunday is very bad and on Wednesday is very sweaty do something @eahelp
Help Request – POTM Mbappé SBC Issue
Hello, I need EA's assistance with an issue regarding the POTM Mbappe SBC. I had already submitted all the previous squads, and when I reached the final squad, everything was correctly placed and fully loaded. However, after pressing the Submit button, the submission did not go through, and I did not receive the player. I have a screenshots proving that the last squad was already filled and ready to be submitted. I kindly ask EA to look into this and provide a solution, as I believe it should be visible on their end that everything was properly set up. It can take the last squad from my club in exchange for granting me the Mbappé card, as I was fully prepared to submit it. I would appreciate any help in resolving this issue. Thank you!
