Random train track. Unable to remove. Help!
When I started to add track to an area I found that it started to place it not on the aligned grid and when I tried to remove it it would not allow me to select it for removal. So now that are is unusable and no building etc can be placed over it. Any ideas how to remove it?The support service was rude and refused to resolve the issue
They have been unable to resolve my issue for 4 months. I provided all the screenshots and described everything in detail. Technical support refuses to resolve the issue. Refuses to accept a complaint about their actions. In the end, they were rude and disappeared. Is this even normal? Can community managers comment on this situation?Walls of Alsharq (and other) spacial issue
When placing a wall between two buildings it would connect to, as with the Walls of Alsharq, the second building should fit in the square space aligned with the wall segment. The square area is exactly equal to where I placed the other, as you can see from my screenshots. I should be able to place like this to make this structure.Residential buildings stuck at Level 1/6 – no upgrades available
Subject: Residential buildings won’t upgrade (no hard-hat icon) despite high land value and full services Body: Hello EA Support Team, I’m experiencing a persistent issue in SimCity BuildIt where residential buildings never become eligible for upgrades. The hard-hat icon never appears above any house, so all homes remain Level 1/6 indefinitely. Account & city details Player ID: 2927760670 City name: Texas Mayor level: 14 Population: 24,790 Happiness: 100% Platform/device: iPad Pro OS version: iPadOS 17.6.1 Country/Language: Russia / Russian Problem description Even though all upgrade conditions are met, the game never triggers the upgrade state: Land Value: high (blue zone in the Land Value overlay). Wealth Forecast: up to Luxury homes (orange overlay confirms it). Municipal services: power, water, sewage, waste, fire, police, health, education, transportation, etc. are fully available and have spare capacity; service coverage is 100% for the affected area. Specializations: parks/landscape and others are placed and active. Demand indicator: house info panels show that services/upgrade demand exists, yet upgrades don’t start. All affected buildings are standard Residential Zones (not London/Paris/Tokyo). Steps to reproduce Prepared a district with maximum land value using parks/specializations. Placed several new standard Residential Zones in this area. Ensured all services have headroom and coverage; Wealth Forecast shows Luxury. Waited and played for multiple sessions. The hard-hat icon never appears above any house. All stay at Level 1/6. Rebuilt multiple times, also tried the reverse order (build on normal land → later increase land value). Cleared space and built new zones elsewhere. Temporarily moved/removed some specialization buildings. Logged out/in, reinstalled the app, and even waited ~4 days. Result: no change; upgrades remain unavailable. What I expected Eligible homes should request an upgrade (hard-hat icon), allowing me to upgrade beyond Level 1/6. What I already tried Bulldozing and rebuilding houses; moving them to low-value land and back. Ensuring surplus capacity for power/water/sewage and all municipal services. Relocating/removing some specialization buildings. Reinstalling the game and re-logging into my account. Waiting several real-world days for the system to refresh. Attachments provided Screenshots of Land Value, Wealth Forecast, the city view, Player ID, and a house info panel showing Level 1/6 and demand. This appears to be a save-level or server-side bug preventing the upgrade trigger from firing across my city. Could you please inspect and repair my city data on your side (e.g., refresh upgrade flags/counters) or apply a known fix? I authorize you to access my account for troubleshooting. Thank you in advance for your help. Best regards, Sofya
Missing Weekly Task - COM
I would like to report an issue with my SimCity account where 3 of my completed weekly tasks have gone missing. I am 100% certain that I have not yet claimed them, as I usually collect my weekly tasks on the last day, Wednesday. The missing tasks are very frustrating because I had already completed them, and now I am unable to claim the rewards. I have tried troubleshooting by restarting both of my phones where my account is linked, but the problem persists. Could you please investigate and help restore the missing tasks or rewards?
Services Demand and Utilities
Even though my demand fro services appears to have been cut in half, I ma reluctant to remove any of my utilities. So far I can't tell if this is a feature or a glitch, and I don't want to have to spend my in-game money on replacing utilities if it turns out to be a glitch. Has anyone received word as to whether or not this is reduction in service needs is legit or not?