Support Process Question: EA Help vs EA Forums
Dear EA Sports, I was advised by the EA Sports Support team (EA Help) to raise my concerns and issues with the game on the EA Forums, and I was assured that developers and relevant teams are active here. However, despite creating multiple posts outlining my concerns, none of them have been acknowledged by EA staff. I have worked in a corporate environment for over 25 years, and I must say that this level of communication falls well below the standard one would normally expect from a customer support structure. What I find particularly confusing is the process itself. EA Help, which is meant to support customers, redirects players to these forums to raise issues. Yet once customers follow that direction, it appears that no meaningful engagement takes place. From a customer perspective, this creates a situation where players are effectively moved from one support channel to another without their concerns actually being addressed. The only time I received a response was when a post included a three-letter word that apparently violated forum rules. That post received attention immediately, yet the actual concern raised in the post was not addressed in the response. This sends a rather unfortunate message that moderation is active, but meaningful engagement with the issues themselves is not. As a long-standing customer, this is disappointing. I have been playing EA football titles since the very first FIFA, well before the PlayStation era, and I have remained a loyal player for decades. Because of that, I find it difficult to understand why concerns raised by players here receive so little acknowledgement. I fully understand that companies must be careful when responding publicly. However, complete silence is also a response, and it is not a particularly reassuring one. If EA Help directs players to the forums, then the forums should function as a place where issues are at least acknowledged or discussed. Otherwise, the process risks appearing circular — players are redirected to the forums for help, but once they arrive, no help is provided. I would respectfully ask that this process be reconsidered, and that concerns raised here receive at least some level of acknowledgement from the relevant teams. I have earned badges and profile levels on this forum over time, but those are secondary. What matters far more is meaningful communication with the player community. Could EA staff please clarify whether posts raising gameplay concerns are reviewed and whether players can expect responses here? For clarity, could a member of the EA community team or moderation team please confirm whether gameplay concerns raised on this forum are reviewed by the development team, and whether players should realistically expect feedback or acknowledgement when such concerns are raised here? Understanding how this process works would be very helpful for players who have been directed here by EA Help. Thank you for your time and consideration.
PS5 Ultimate Team menus freezing (possible Sky Broadband routing issue)
Hi, I’m having ongoing issues with Ultimate Team on PS5 in EA Sports FC 26. Main problems: Ultimate Team menus frequently freeze (e.g. “Updating Store”, “Checking Squads”) Green loading icon spins indefinitely Sometimes get kicked out of Ultimate Team with connection errors Important details: Gameplay is completely fine (around 8 ms ping, no lag in matches) Companion App and Web App work perfectly with no issues Problem only affects FUT menus on console Internet speed is very high (800+ Mbps) NAT Type 2 Key observation: When I connect my PS5 to a mobile hotspot, Ultimate Team loads instantly and works perfectly When I switch back to my home broadband (Sky), the issue returns What I’ve already tried: Reinstalling the game Rebuilding PS5 database Restarting router (including long power-off) Changing DNS settings Testing MTU Using both Ethernet and Wi-Fi Logging out/in of EA account Clearing saved data Conclusion: This appears to be a routing issue between Sky Broadband and EA servers affecting FUT content (menus/store), while gameplay servers work normally. Would appreciate any help or confirmation if this is a known issue.FC26 Transfer Market
Hi hope everyone doing will just want to share my thoughts FC26 Transfer Market hopefully my point reach to EA Sports. I don’t no what is the slow Power curve mean by EA sports for has who plays the game slow power curve means Players should maintain their price in Market as before release of FC26 EA sports told that we will slow power curve in FC26 its totally wrong the did not do it are the failed to do it as Transfer Market in ultimate is on those parts of the game which make the game enjoyable but unfortunately EA as been flop to control the Market all is because of the store packs tell EA don’t make store packs like FIFA 19 and 20 where there will be only Ultimate packs, jumbo rare players packs and rare players packs and there will be no guaranteed 5 * 85 are 86 and should remove guaranteed promo players from store also at every promo from first day of promo there already a guaranteed SBC where you can packs players from the promo which make the excitement for new promo and new players less I remember back in the days there was only one party packs in every single week to 10 are 20. Icons and heroes are becoming useless because of to many ICONS packs and picks SBS over all the Game is getting boring year by year specially for those who play RTG like me EA should make the game balance for both players who Play RTG and for those who spend money. Like right now If your playing RTG its impossible to make coins because all rewards packs are unterdable and if you pack a treadable gold card rating 89, 88, 87 there value is equal to zero so how should you make coins 87, 88 an 89 rated gold players value should be not less 10k tell futteis Promo.Analog spring on fcpros
Since 2010 im using r1 to sprint at this game . Now this years analog spring on is very important . But the problem the players who sprinting with r1 cannot using the analog sprint . Its a game changer this years and make the drible feel smother and faster (with rapid is meta ) . But now its very diffcult to get to use R2 buttom instead R1 to play with the option analog spring on . What do ur guys suggets to the players who running with r1 and want to use the analog sprint ?I’m officially done!
Moderators you can celebrate. You are finally rid of me!! This will be my last post here... Not because I’m losing. Not because I can’t improve. But because the game has completely lost sight of what it’s supposed to be: Fun. Somewhere along the way, EA forgot that. And worse — the way they treat their player base keeps showing the same thing over and over again: a lack of respect. This isn’t just a “bad patch” or a few bugs. The core of the game is broken. Passing feels like a suggestion, not an input. You can aim perfectly and still get the wrong result, while through balls cut through defenses like logic doesn’t exist. And the worst part? A bad pass isn’t just a mistake — it’s a guaranteed turnover. It doesn’t go slightly off. It doesn’t miss your player. It goes perfectly to the opponent like it’s magnetized. You can win a tackle cleanly — perfect timing, perfect positioning — and the ball just bounces straight back to the attacker like nothing happened. Over and over again. Defending doesn’t feel like skill anymore. Tackles from behind work better than actually defending properly. Physical battles make no sense. Stats feel irrelevant. AI is either asleep or actively working against you. Defenders wander out of position, attackers hide behind opponents, and midfielders react like they’re a few seconds behind real time. Dribbling? Dead. Creativity? Punished. Mechanic abuse? Rewarded. And then there’s how the game actually feels to play. Players are unresponsive. They turn like trucks. Everything feels heavy and delayed — like your inputs have to fight through mud before anything happens. • Players randomly slow down for no reason • First touches turn into disasters • Simple passes become impossible • Speed stats feel meaningless • Input delay makes every match feel different You’re not just playing your opponent — you’re fighting the game itself. Add in servers that feel worse, rewards that don’t match effort, and a system that seems more focused on monetization than player experience, and it’s hard not to see where the priorities are. Even outside gameplay, there are issues. Legit players getting flagged by automated systems with no clear explanation, no transparency, and no real support. That’s not just frustrating — Its treating your players like they are your enemies... That breaks trust. And that’s really what this comes down to. The game doesn’t reward football intelligence. It doesn’t reward good decisions. It doesn’t reward skill. It rewards whoever is best at abusing what’s broken. At that point, what are we even playing? This isn’t competitive. It isn’t realistic. And most importantly — it isn’t fun. Until that changes, u all take care✌️Can this get any worst
Since when can a game get worst than fc 25 well this can, passing stull rubbish, gameplay still rubbish, players dont make sense with rating, 93 keeper is worst than a bronze keeper, a bronze is 2x faster than a 94 rated player with 95 pace make that make sense ea either fix this or u lose so many people which makes u loosing money which we all know that thats just what u want as thats all you care about you dont listern to the players and you just make the games **bleep** all ea games are **bleep** get a **bleep** grip and fix itWeb App / Transfer Market locked on Web/Companion App despite 300+ hours
Hi, I’m writing because I’m experiencing a persistent issue with my FC 26 Web App access. I have been playing on PS5 for over 320 hours. I play almost every day, completing Rush points, Division Rivals, and every single Weekend League (Champs). The Transfer Market is unlocked and working perfectly on my console, but the Web App and Companion App still show it as locked. I’ve contacted EA Help via chat and they couldn't find a solution, even though I clearly meet all the requirements (account in good standing, high engagement, and months of active play). It seems like a sync issue between my PS5 persona and the Web App. Is there any way an EA representative could look into my account (ID: Lxwyn1825) and refresh my permissions? I’ve already tried clearing cache and re-logging, but nothing works. Any help would be appreciated."