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[10/4 UPDATED] Audio Crash

CG_Meathead's avatar
CG_Meathead
Icon for Capital Games Team rankCapital Games Team
2 months ago

Hello folks, 

The team is aware of an audio issue that is crashing the game and believes they have a fix that will be pushed later today. 

Thank you. 

 

Update: 


 The Audio issue will get fixed as follows:

Android will be getting a push sometime after this update and will hopefully hit 100% users by end of day.

iOS users running into the issue will be later in the week as we need to submit a new build for Apple to certify

 

UPDATE 10/4 - There will be a forced client update around noon today to get iOS users on the right client version, which will fix the audio issues. 

Updated 2 months ago
Version 3.0
announcements
  • Kushy_Kenobi's avatar
    Kushy_Kenobi
    Rising Scout
    2 months ago

    What happened to being able to listen to other audio while playing the game? A update this summer removed that ability and hasn’t been addressed.

     

    I sure do miss being able to listen to podcasts and music while playing!

    • LandoMack's avatar
      LandoMack
      Rising Rookie
      2 months ago

      Discussed here as well: https://forums.ea.com/discussions/swgoh-technical-issues-en/music-from-background-apps-no-longer-plays-while-in-game-after-update/4949516?after=MjQuOHwyLjF8b3wxMHwxNDowLDM5OjF8MjA

      • TKEILA66's avatar
        TKEILA66
        New Spectator
        2 months ago

        It appears that this bug was never fixed either.  Hopefully this new update will fix it.

  • shawnycmn's avatar
    shawnycmn
    Seasoned Newcomer
    2 months ago

    Are we getting compensated for this? We are missing conquest, TB, bonus energy, and ship payout. 

    • 1ymoznlujkkd's avatar
      1ymoznlujkkd
      Rising Novice
      2 months ago

      Ikr! Now I’m gonna be fkd in all of those, and I can’t even let my team know I’m out cuz it keeps crashing! I’m the chief 🤦‍♂️ I’m reeeeeeeally not happy about this 😕

    • gf4dsyortmqg's avatar
      gf4dsyortmqg
      New Spectator
      2 months ago

      I could add to this list the Naboo raid for me and my guild members who experienced this bug. Compensation shouldn’t even be a question players have.

  • brettjedi's avatar
    brettjedi
    Seasoned Newcomer
    2 months ago

    So it’s going to take ‘days’ before there is a fix?  That makes my Conquest Pass kind of worthless.  Super lame!

    • CDodzdo's avatar
      CDodzdo
      Seasoned Newcomer
      2 months ago

      uninstall and reinstall the game, yes sucks, but you can still play until they get it fixed.

  • poodleboots47's avatar
    poodleboots47
    Seasoned Rookie
    2 months ago

    Does this happen even when you have all the audio turned off? Have no audio but lots of crashing 

  • Ithillion26's avatar
    Ithillion26
    New Spectator
    2 months ago

    Is the team also aware that we cannot listen to music while in game anymore? been a couple months and still no fix to that on :/

    • CDodzdo's avatar
      CDodzdo
      Seasoned Newcomer
      2 months ago

      You can listen to music when playing the game, you just have to restart the music via another method like headset or watch or siri.  Inconvenient, but works.  

  • y4l9t6go8hxj's avatar
    y4l9t6go8hxj
    New Spectator
    2 months ago

    You better start now the thinking about compensation for either incompetence or malice who tf knows now 

    • y4l9t6go8hxj's avatar
      y4l9t6go8hxj
      New Spectator
      2 months ago

      And btw, what’s that ? Characters no more disappearing when dead ? 

  • JupiterBth's avatar
    JupiterBth
    New Spectator
    2 months ago

    in the middle of a territory battle, otherwise it's no fun.

    uninstalling and reinstalling the application every time you want to connect to the game is really cool.

  • Nienormalny911's avatar
    Nienormalny911
    Seasoned Novice
    2 months ago

    How about fixing no audio in the background issue? This is the most annoying thing in this game for me. Game just mutes everything even off. Even if my in-game audio if turn off. WHY?

  • Kalekk's avatar
    Kalekk
    New Spectator
    2 months ago

    With the amount of $ many of us put into this game this is rediculous .  They release a broken patch; broken more than others and just split and leave work on time while the game isnt working for many out there. They must have forgotten we are responsible for their success.

  • covaardrex's avatar
    covaardrex
    New Spectator
    2 months ago

    So during the week of TB and Conquest, I can’t log into the game…