Known Issue: 2 Packages In Store giving Crystals

Hello,
I have a question CG, are you completely kidding me?

I bought the Signal Data Mastery II package twice on 30.01.25 and both times I only received crystals. After contacting the ingame support 5(!) times, I finally got an answer. Namely that I had already bought the package once on 17.12.24 and am therefore not entitled to receive the signal data again. 
In principle, the statement would be logical if,
1. there are not a lot of repeating packs that you feel you can buy every 2 weeks
2. you would not have offered me the pack to buy again

The principle is very simple, you offer players additional stuff in the store and they can decide whether they want to buy it. Offering players something and then saying afterwards (after 4 weeks and countless attempts to contact support and the forum) that you won't get what you paid for because I bought it 1.5 months earlier is just ridiculous. Do you think that the supermarket only sells me eggs once and then I get flour instead if I want eggs again 1.5 months later?
For me, it simply means that I can't buy anything in the store anymore. It could be that I bought the same package 3 years ago and therefore no longer get what I paid for. If that was your plan, then it was successful. It also makes me wonder if I shouldn't just stop playing this game after 4 years. The basis of trust between developer and player has now been destroyed for good.
All of this constitutes fraud because you are not giving me the goods I was offered and paid for.
The next point is your behavior in in-game support. Immediately after an answer, no matter how useful or helpful it is, the ticket is simply closed without giving the player a chance to respond. Is this really the way you want to treat your players? I mean, we are only the ones who finance your **bleep**ing jobs.
By the way, I will post this message not only in the support but also in the forums, so that other players know how we are treated here!