Hello Holotable Heroes,
The team is aware of and are investigating issues with 2 packages in-game which are sending Crystals instead of the contents of the package.
Supreme Energy Bundle
Signal Data Mastery II
When we know more, we will keep you updated.
Thank you for all your reports.
Capital Games Team
I am also waiting for compensation. Tried 2 times a few days ago and got some crystals instead.
is there any update?
ticket was closed without a solution: #201795660
Still waiting for a solution
Any plans to fix this?
You've taken our money and literally not provided what was advertised
Still looking for an answer on this... Nothing from in-game support and no follow up here.... I just want the items I paid actual money for.
any news on this. also any chance you try and fix that stuff? that's literally the only mobile game i ve ever played that has this kind of issues, how hard can it be to make a system that sends the stuff people pay for
Still waiting for contact/fix/update for this issue - please hurry up
I bought a 29.99USD pack, for 30 shards and 5 omi and I received 4K-ish cristals. I opened a ticket in HELP game. from Saturday till now, zero answer. I bought that pack to have 5 stars for Batcher, to can get +2 more omi from event. and now, I have lost 5+2 omi, I don t have 5 stars and I don t want 4K-ish cristals ! if I want cristals, I buy cristals. it is NOT OK to take my money and to give me what you want, not what is written I bought. and ZERO answer !
Not for me - still pending
Any update? This was 5 days ago.....
In app support finally responded and said because I purchased the bundle in December and it has a purchase limit of 1 I am unable to buy it again (in January)? Why was it available to repurchase if I wasn't eligible to buy what was advertised?
