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Softlocking issue with Update

CG_Meathead's avatar
CG_Meathead
Icon for Capital Games Team rankCapital Games Team
23 hours ago

Hello folks, 

We are aware folks are currently getting hit with a soft lock state. 

Please go to your iOS and Android store to look for the Client Update to download, if you are unable to see it, check periodically.

PC Client players, we are working to get the update to the client as fast as possible. 

Tomorrow will be a force update. 

There will be a make good once this issue has been figured out. 

Daily Quest:

If you completed your daily quests prior to the update, you will have already received your rewards that the daily quest in the update would have given you. If you only finished a couple of your daily requests prior to updating you will not be able to complete you daily quest in the new update and we will be working on a make good once the update is out and running properly.

PC UPDATE

Close out your EA App completely and then reopen your EA App 

Updated 21 hours ago
Version 4.0
announcements
  • sobaditertz's avatar
    sobaditertz
    New Spectator
    22 hours ago

    The reset made it so I can't get my daily bonuses for completing quests because I already did War but hadn't done my fleet climb yet. Are we going to be compensated for the rewards?

  • killerkodiak69's avatar
    killerkodiak69
    Seasoned Newcomer
    22 hours ago

    Aside from update issues and softlocks on objectives...

    I didn't finish my pre-change dailies because it's not my arena payout time yet, but with the new change all of the quests reset and we can't redo things like Challenges.  What's going to happen with our final reward for today?

    • MMN69Qc's avatar
      MMN69Qc
      New Spectator
      21 hours ago

      Indeed, I can't have neither the daily objectives completed ... nor the new quests daily ... because done before the update !!!

      Unable to the devs to add in the update a test detecting AT LEAST if an old objective was done and then the game is waiting for the LAST payout done to activate the new quests..........?

      Oh my g...d, change the PO, the SM (if they're real PO & SM) and let's talk the dev in melee ...

      And what ... with the prize of the pass ? For ONE month ??? Even Sony and MS are not so silly to claim that amount !!!

  • hozothebozo's avatar
    hozothebozo
    Seasoned Newcomer
    22 hours ago

    seems like It's also softlocking when I try to open objective or Episode pass

  • CaptainAhen's avatar
    CaptainAhen
    New Adventurer
    22 hours ago

    CG_Meatheadafter the update I'm not soft locked, but I am seeing the Home button badged with a 2, but there's nothing for me to turn in anywhere.

    iOS 17.6.1 iPhone 13 Pro Max

     

    • ScoundrelRui01's avatar
      ScoundrelRui01
      Rising Adventurer
      19 hours ago

      Do you have any of the old journey quests that need to be done?

  • landocalrissiann's avatar
    landocalrissiann
    New Spectator
    22 hours ago

    And anyone who's already done their dailies (600, challenges, gw, etc.) are now unable to get the first iteration of daily prize box

     

    • EdSolo75's avatar
      EdSolo75
      Seasoned Traveler
      22 hours ago

      Seriously.  How about giving us credit for everything we already did in the game today.  How hard is it to put out an update correctly.

    • Mahl_Jhong's avatar
      Mahl_Jhong
      Rising Traveler
      22 hours ago

      Yup I'm seeing this as well, can confirm. 

    • Rolada64's avatar
      Rolada64
      Seasoned Newcomer
      22 hours ago

      Shouldn't have started fight when they announced that the game will be restarting.

      • nmkevlb397zs's avatar
        nmkevlb397zs
        New Scout
        22 hours ago

        I never got an announcement about this.

        Also, with Objectives not opening, it's impossible to claim dailies and energy payouts.  This is a loss of a lot of gear and crystals if we have to wait until tomorrow.  

  • Raptor_hc's avatar
    Raptor_hc
    New Spectator
    22 hours ago

    Holy Banthapooooooop, have you ever heard of software testing before release?

    • Nienormalny911's avatar
      Nienormalny911
      Seasoned Novice
      22 hours ago

      This is always the thing after and PC update. Let the client download it's stuff and it will be ok.