Sul Sul Simmers,
If you’re unable to play The Sims 4, we want to hear from you. The more detail you give us about the issue you’re having, the more it helps us be able to replicate it internally, which is the first step towards fixing it.
Please only respond to this post if you have an issue with your game and by answering these questions, as this will provide us the base line info needed for our investigations;
- Does the game launch at all?
- If not, do you get an error message?
- If yes, does the game endlessly load?
- Does the game load, but buildings, lots, worlds, or Sims are missing?
- Is this happening to every save, or one specific save?
- Does this happen on new saves as well?
- Do you use mods?
- Does the issue persist after all mods are removed?
- Have you tried repairing your game while mods are removed?
- Does the issue persist after repair?
- Have you tried uninstalling/reinstalling the game?
- Does the issue persist?
Receiving a save file of the issue happening is the most helpful way for us to be able to investigate further. If you happen to have a save file that will not load, please send it to us by following the instructions here, please also include the above bulleted information, or a link to your post in this thread for tracking.
Our team will be reading every comment in this post and you can help us keep this thread on topic to ensure we don’t miss any critical info. If your issue is one we’re already tracking, we’ll move your comment to that thread to keep things organized.
Thank you for your patience and help with our investigations!
The Sims Team
