I went to buy some packs I didn't own and in the process it accidentally rebought the Seasons pack. Is there any way I can get a refund?

@Dwizzlemynizzle @Kase1718 @mmctagg1 Hope you were able to contact our advisers following the steps my colleagues shared above 🙂While we can't help with a refund from the forums, I've merged your threads here because we are trying to gather as much information as possible to investigate how this happened - Origin shouldn't allow purchasing the same pack twice. Would you mind sharing with us the steps you followed to make your purchases? Were you using the Origin website, the Origin client, or were you purchasing these packs from inside the game? Thanks, -Mai

Hi everyone,We can't help you with refunds from the forums as it involves looking into your accounts and payments, please, get in touch with one of our advisers to request one instead: https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=orders&issue=report-payment-error&isChannelSelection=true They'll do their best to help 🙂On the other hand, I'm trying to understand how this happened - Origin shouldn't allow you to purchase a pack you already own so it seems something is not working as intended here. Would you mind sharing the steps you followed to make your purchases?@amanda-amethyst - while the pack is different, we merged your threads as it looks like you run into the same error. This should help keep all the information about it in the same topic 🙂

I ordered 4 sims 4 stuff packs (moschino, bowling night, perfect patio, and movie hangout). Instead of movie hangout, I got 2 copies of bowling night. The only way I can find to email someone is a bug report, which says they won't respond to it.

When ordering your checkout menu updated my order to bundle but did not remove the expansion pack from my order is there a way to get a refund or a different expansion pack as I do not need 2 of the same one

Also, how did my original post become a reply to someone else's reply to my post? If you moved my post, why did you keep my subject line, which wouldn't be the same as KKT0pCat's?

The Sims 4 - Purchase of packs twice

19 Replies

amanda-amethyst
Seasoned Ace
6 years ago
I ordered 4 sims 4 stuff packs (moschino, bowling night, perfect patio, and movie hangout). Instead of movie hangout, I got 2 copies of bowling night. The only way I can find to email someone is a bug report, which says they won't respond to it.
c_obrien13
6 years ago
When ordering your checkout menu updated my order to bundle but did not remove the expansion pack from my order is there a way to get a refund or a different expansion pack as I do not need 2 of the same one
amanda-amethyst
Seasoned Ace
6 years ago
Also, how did my original post become a reply to someone else's reply to my post? If you moved my post, why did you keep my subject line, which wouldn't be the same as KKT0pCat's?
EA_Mai
EA Staff
6 years ago
Hi everyone,

We can't help you with refunds from the forums as it involves looking into your accounts and payments, please, get in touch with one of our advisers to request one instead: https://help.ea.com/en/contact-us/?product=origin&platform=pc&category=orders&issue=report-payment-error&isChannelSelection=true They'll do their best to help 🙂

On the other hand, I'm trying to understand how this happened - Origin shouldn't allow you to purchase a pack you already own so it seems something is not working as intended here. Would you mind sharing the steps you followed to make your purchases?

@amanda-amethyst - while the pack is different, we merged your threads as it looks like you run into the same error. This should help keep all the information about it in the same topic 🙂
amanda-amethyst
Seasoned Ace
6 years ago
The steps I took were:
Open the page that lists Sims 4 DLCs
Pick which stuff packs I wanted and open in a new tab
Check if I could find them cheaper in another site
Close the tabs of the 2 that I got cheaper (only by 20 cents, but I'll take it)
Double and triple check that I have the right tabs open
Click to buy the first pack until I got redirected back to origin from PayPal
Repeat for the other 3 packs
Check the list of things I was purchasing
Purchase them
Try to download them
Find that I didn't have one of them
Meagan_Kayla
Rising Novice
6 years ago
I was in the game, and I clicked the packs I had seen I wanted, and when I went into the cart and for some reason, the seasons pack had appeared there as well. When I tried to get rid of it in the start to pay section, it automatically paid because I had my card saved.
EA_Mai
EA Staff
6 years ago
@Meagan_Kayla @amanda-amethyst Thank you for taking the time to explain how it happened for you, very appreciated!
Dwizzlemynizzle
6 years ago
So idk how or why this even happened but I was charged for the sims vampire expansion when I was only trying to buy the realm of magic. I purchased vampires 3 days ago so how is it I’m getting charged for an expansion I already have?
EA_Darko
Community Manager
6 years ago
Hey @Dwizzlemynizzle the best thing to do is to speak with one of our chat support advisers who will be able to advise you further.

You can contact our live support at help.ea.com.

To speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat.

You can also speak with our Twitter support team: https://twitter.com/EAHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Darko
Kase1718
6 years ago
I went to buy laundry day and it asked if I wanted to add seasons and parenthood.I didn't click add on so I proceeded to check out.once I did it said it charged me for all three. I already have seasons ,but yet it charged me again.Can I get a refund on the two I didn't want to buy?