Re: sims 4 unable to update because of origin download error
@puzzlezaddict I followed the article and it's trying to repair but says the download failed every time I click resume repair.
Forum Discussion
6 Replies
@ssama12 Are you currently using an admin account? If not, that may be the issue: a standard (non-admin) user account may not have the permissions required to allow the update to go through. Let me know either way.
- @puzzlezaddict Yes I'm using an admin account
@ssama12 How much free and total storage does your Mac have? You can see under About This Mac > Storage.
Do you run an antivirus or a third-party cleaner app? If so, try disabling it, then run the Origin reset tool again and try to repair.
If that doesn't help, open Applications, right-click on the Sims 4.app, select Show Package Contents, open Contents > Delta, and delete the EP11 folder. Then reset Origin again, restart your computer, and try to repair.
If this doesn't help either, the only other suggestion I have is to uninstall and reinstall Sims 4 itself. Your saves and other user data are stored in Documents > Electronic Arts > The Sims 4, and this folder shouldn't get deleted when you uninstall the game, but make a backup copy of it anyway before uninstalling.
- @puzzlezaddict Total storage is 1 TB and I have 721.27 GB available. I don’t run any antivirus apps. Do I still delete the EP11 folder? And do I have do a clean uninstall/reinstall of Origin again like in the article or just do the reset?
@ssama12 Yes, please try deleting the EP11 folder within the Delta folder and see whether that helps.
If it doesn't, then yes, I'd do a clean uninstall and reinstall of Origin as well as uninstalling the game. It only takes a little longer than running the reset tool and is a little more thorough, and I'm sure you don't want to get through that whole process only to run into the same error, so it's worth putting in the extra effort.
- @puzzlezaddict Thank you, it's all fixed! I'm not sure why but moving the game to the trash after reinstalling Origin the game was still there but that was what ended up working.
