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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: solitaire home story

Hi Everyone, 

 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

 

  • Try restarting your device and potential your internet equipment
  • Clear your Web browser Cookies/Cache
  • Check if your device has updates, as well as your web browser
  • Try using your browser Incognito Mode... This may require you to manually sign in
  • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

 

  • Screenname:
  • What Device are you using?
  • Which web browser do you play on?
  • Do you get an error message at all?
  • Screenshot of how your game appears...

Thanks and have a Great Day!   

1 Reply

  • GOODJILL0324's avatar
    GOODJILL0324
    2 years ago

    EA technical support-Please help.  I learned that each room you renovate in home story solitaire you start with a floor using your stars. I am loving this game.  However I’m at the back area part 2 I think it’s the spa/massage/pedicure room. Where there was a fire set. I paid the many stars to choose my floor. It took the stars and never fixed my floor. I was very upset but continued playing hoping it would fix on its own. I’ve completed that room and the sauna and now it says to complete the room put new doors on it. 

    so I am asking EA technical support to please email me after investigating into my club pogo. The issue is my floor should be brand new like my other rooms clearly I’ve completed that task because I’ve been able to continue with the home story. 

    thanks goodjill. 

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