Forum Discussion

linda6909's avatar
linda6909
Seasoned Newcomer
20 days ago

gem purchase

unable to purchase gems, keeps telling me to try again.

9 Replies

  • Karlapunkin1Xk's avatar
    Karlapunkin1Xk
    Seasoned Newcomer
    18 days ago

    unable to purchase   gem for 2 weeks also try all cards try again annoying

     

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Hey folks, sorry to hear you're running into this issue. 

    I see you've said that it doesn't work no matter which card you use, can I ask if you've tried PayPal and if that also does not work for you?

  • I AM HAVING THE SAME ISSUE.  i HAVE TRIED EVERY DAY OF THIS SALE,  i M NOT HAPPY.  HELP PLEASE, GLORIA (HARDINGLO)

  • Karlapunkin1Xk's avatar
    Karlapunkin1Xk
    Seasoned Newcomer
    15 days ago

    kave try pay pal even that no luck and my annual coming up

  • PmbiguerK's avatar
    PmbiguerK
    Rising Newcomer
    15 days ago

    I have the same problem. Not able to purchase with either debit or credit card but my card was just fine to purchase my annual subscription!!

  • michaelle1944's avatar
    michaelle1944
    Seasoned Newcomer
    15 days ago

    My Card was compromised so was issued a new card.  Tried to buy gems but card company asked if I purchased and said yes.  Tried again and again and says declined.  Becoming very frustrated as missed the gem sale.

  • I have been having this issue for several months now, I know the frustration. I have tried different cards and PayPal and nothing works. Hope you find a solution soon.

  • GirlShark3PB's avatar
    GirlShark3PB
    Seasoned Newcomer
    12 days ago

    Be thankful that you can't purchase gems!  When you get charged 3 times for a single purchase, then you know things have gone bad.  Got the 2 extra charges taken off credit card but then all those purchased gems were removed from my acct.  So basically I paid for nothing.

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