Forum Discussion

mi09kj62's avatar
mi09kj62
5 years ago

Re: Games lagging after last update.

Graphics Feature Status
  • Canvas: Software only, hardware acceleration unavailable
  • Compositing: Software only. Hardware acceleration disabled
  • Multiple Raster Threads: Disabled
  • Out-of-process Rasterization: Disabled
  • OpenGL: Disabled
  • Hardware Protected Video Decode: Disabled
  • Rasterization: Software only. Hardware acceleration disabled
  • Skia Renderer: Enabled
  • Video Decode: Software only. Hardware acceleration disabled
  • Vulkan: Disabled
  • WebGL: Software only, hardware acceleration unavailable
  • WebGL2: Software only, hardware acceleration unavailable
Problems Detected
Version Information
Data exported2020-10-18T18:06:02.278Z
Chrome versionChrome/86.0.4240.75
Operating systemWindows NT 10.0.19041
Software rendering list URLhttps://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/software_rendering_list.json
Driver bug list URLhttps://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/gpu_driver_bug_list.json
ANGLE commit id8fe030942169
2D graphics backendSkia/86 fe61f1806d406858a2ed399b6dfeef1c40d06284
Command Line"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end
Driver Information
Initialization time1065
In-process GPUfalse
Passthrough Command Decoderfalse
Sandboxedtrue
GPU0VENDOR= 0x1002, DEVICE=0x9802, SUBSYS=0x2ad3103c, REV=0, LUID={0,37652}
GPU1VENDOR= 0x1414, DEVICE=0x008c, LUID={0,39162}
Optimusfalse
AMD switchablefalse
Desktop compositingAero Glass
Direct compositionfalse
Supports overlaysfalse
YUY2 overlay supportNONE
NV12 overlay supportNONE
BGRA8 overlay supportNONE
RGB10A2 overlay supportNONE
Diagonal Monitor Size of \\.\DISPLAY121.5"
Driver D3D12 feature levelNot supported
Driver Vulkan API versionNot supported
Driver vendor 
Driver version8.17.10.1404
GPU CUDA compute capability major version0
Pixel shader version3.00
Vertex shader version3.00
Max. MSAA samples4
Machine model name 
Machine model version 
GL_VENDORGoogle Inc.
GL_RENDERERGoogle SwiftShader
GL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.7
GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencil
Disabled Extensions 
Disabled WebGL Extensions 
Window system binding vendor 
Window system binding version 
Window system binding extensions 
Direct rendering versionunknown
Reset notification strategy0x0000
GPU process crash count0
gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported
Compositor Information
Tile Update ModeOne-copy
Partial RasterEnabled
GpuMemoryBuffers Status
R_8Software only
R_16Software only
RG_88Software only
BGR_565Software only
RGBA_4444Software only
RGBX_8888GPU_READ, SCANOUT
RGBA_8888GPU_READ, SCANOUT
BGRX_8888Software only
BGRA_1010102Software only
RGBA_1010102Software only
BGRA_8888Software only
RGBA_F16Software only
YVU_420Software only
YUV_420_BIPLANARSoftware only
P010Software only
Display(s) Information
InfoDisplay[2528732444] bounds=[0,0 1920x1080], workarea=[0,0 1920x1040], scale=1, rotation=0, panel_rotation=0 external.
Color space (sRGB/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/no-alpha)BGRX_8888
Color space (sRGB/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/alpha)BGRA_8888
Color space (WCG/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/no-alpha)BGRX_8888
Color space (WCG/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/alpha)BGRA_8888
Color space (HDR/no-alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/no-alpha)BGRX_8888
Color space (HDR/alpha){primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/alpha)BGRA_8888
SDR white level in nits80
Bits per color component8
Bits per pixel24
Refresh Rate in Hz60
Video Acceleration Information
Encode h264 baseline0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 main0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 high0x0 to 1920x1088 pixels, and/or 30.000 fps
Vulkan Information
 
Device Performance Information
Total Physical Memory (Gb)3
Total Disk Space (Gb)448
Hardware Concurrency2
System Commit Limit (Gb)6
D3D11 Feature Level11_0
Has Discrete GPUyes
Software RenderingYes
Diagnostics
0
b3DAccelerationEnabledtrue
b3DAccelerationExiststrue
bAGPEnabledtrue
bAGPExistenceValidtrue
bAGPExiststrue
bCanRenderWindowtrue
bDDAccelerationEnabledtrue
bDriverBetafalse
bDriverDebugfalse
bDriverSignedfalse
bDriverSignedValidfalse
bNoHardwarefalse
dwBpp32
dwDDIVersion11
dwHeight1080
dwRefreshRate60
dwWHQLLevel0
dwWidth1920
iAdapter0
lDriverSize1479808
lMiniVddSize0
szAGPStatusEnglishEnabled
szAGPStatusLocalizedEnabled
szChipTypeAMD Radeon Graphics Processor (0x9802)
szD3DStatusEnglishEnabled
szD3DStatusLocalizedEnabled
szDACTypeInternal DAC(400MHz)
szDDIVersionEnglish11.1
szDDIVersionLocalized11.1
szDDStatusEnglishEnabled
szDDStatusLocalizedEnabled
szDXVAHDEnglishNot Supported
szDXVAModesModeMPEG2_A ModeMPEG2_C
szDescriptionAMD Radeon HD 6310 Graphics
szDeviceId0x9802
szDeviceIdentifier{D7B71EE2-DB42-11CF-F076-D90ABEC2C535}
szDeviceName\\.\DISPLAY1
szDisplayMemoryEnglish2037 MB
szDisplayMemoryLocalized2037 MB
szDisplayModeEnglish1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion15.201.1151.0
szDriverAttributesFinal Retail
szDriverDateEnglish8/20/2015 8:00:00 PM
szDriverDateLocalized8/20/2015 20:00:00
szDriverLanguageEnglishEnglish
szDriverLanguageLocalizedEnglish
szDriverModelEnglishWDDM 1.2
szDriverModelLocalizedWDDM 1.2
szDriverNameaticfx64.dll,aticfx64.dll,aticfx64.dll
szDriverNodeStrongNameoem4.inf:cb0ae4141d512e0e:ati2mtag_Wrestler:15.201.1151.0😛ci\ven_1002&dev_9802
szDriverSignDateUnknown
szDriverVersion8.17.0010.1404
szKeyDeviceIDEnum\PCI\VEN_1002&DEV_9802&SUBSYS_2AD3103C&REV_00
szKeyDeviceKey\Registry\Machine\System\CurrentControlSet\Control\Video\{F3ECA661-F1EC-11EA-843E-F5901AE29531}\0000
szManufacturerAdvanced Micro Devices, Inc.
szMiniVddunknown
szMiniVddDateEnglishUnknown
szMiniVddDateLocalizedunknown
szMonitorMaxResUnknown
szMonitorNameGeneric PnP Monitor
szNotesEnglishNo problems found.
szNotesLocalizedNo problems found.
szOverlayEnglishNot Supported
szRankOfInstalledDriver00DA2001
szRegHelpTextUnknown
szRevisionUnknown
szRevisionId0x0000
szSubSysId0x2AD3103C
szTestResultD3D7EnglishNot run
szTestResultD3D7LocalizedNot run
szTestResultD3D8EnglishNot run
szTestResultD3D8LocalizedNot run
szTestResultD3D9EnglishNot run
szTestResultD3D9LocalizedNot run
szTestResultDDEnglishNot run
szTestResultDDLocalizedNot run
szVddunknown
szVendorId0x1002
Driver Information for Hardware GPU
Initialization time0
In-process GPUfalse
Passthrough Command Decoderfalse
Sandboxedfalse
GPU0VENDOR= 0x1002, DEVICE=0x9802, SUBSYS=0x2ad3103c, REV=0, LUID={0,37652}
GPU1VENDOR= 0x1414, DEVICE=0x008c, LUID={0,39162}
Optimusfalse
AMD switchablefalse
Desktop compositingAero Glass
Direct compositionfalse
Supports overlaysfalse
YUY2 overlay supportNONE
NV12 overlay supportNONE
BGRA8 overlay supportNONE
RGB10A2 overlay supportNONE
Diagonal Monitor Size of \\.\DISPLAY121.5"
Driver D3D12 feature levelNot supported
Driver Vulkan API versionNot supported
Driver vendor 
Driver version8.17.10.1404
GPU CUDA compute capability major version0
Pixel shader version 
Vertex shader version 
Max. MSAA samples 
Machine model name 
Machine model version 
GL_VENDOR 
GL_RENDERER 
GL_VERSION 
GL_EXTENSIONS 
Disabled ExtensionsGL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_MESA_framebuffer_flip_y
Disabled WebGL Extensions 
Window system binding vendor 
Window system binding version 
Window system binding extensions 
Direct rendering versionunknown
Reset notification strategy0x0000
GPU process crash count0
gfx::BufferFormats supported for allocation and texturingR_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported
Graphics Feature Status for Hardware GPU
  • Canvas: Software only, hardware acceleration unavailable
  • Compositing: Software only. Hardware acceleration disabled
  • Multiple Raster Threads: Disabled
  • Out-of-process Rasterization: Disabled
  • OpenGL: Unavailable
  • Hardware Protected Video Decode: Unavailable
  • Rasterization: Unavailable
  • Skia Renderer: Enabled
  • Video Decode: Unavailable
  • Vulkan: Disabled
  • WebGL: Unavailable
  • WebGL2: Unavailable
Driver Bug Workarounds for Hardware GPU
  • clear_uniforms_before_first_program_use
  • decode_encode_srgb_for_generatemipmap
  • disable_delayed_copy_nv12
  • disable_direct_composition_video_overlays
  • disable_discard_framebuffer
  • disable_dxgi_zero_copy_video
  • disable_nv12_dxgi_video
  • disable_nv12_dynamic_textures
  • disable_vp_scaling
  • exit_on_context_lost
  • limit_d3d11_video_decoder_to_11_0
  • scalarize_vec_and_mat_constructor_args
  • use_empty_video_hdr_metadata
  • disabled_extension_GL_KHR_blend_equation_advanced
  • disabled_extension_GL_KHR_blend_equation_advanced_coherent
  • disabled_extension_GL_MESA_framebuffer_flip_y
Problems Detected for Hardware GPU
Log Messages
  • GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
  • [11076:9516:1018/140039.712:ERROR:gles2_cmd_decoder.cc(4960)] : [.WebGL-000001D77741E5B0]GL ERROR :GL_INVALID_FRAMEBUFFER_OPERATION : glReadPixels: framebuffer incomplete
  • GpuProcessHost: The info collection GPU process exited normally. Everything is okay.

Can you help me?? I am beyond frustrated. I have cleared cache, upated drivers...I think .(.because "devmgmt" didn't work, so I went into Device from settings. Restarted my computer and closed all apps, I tried Firefox, and a few games work, but not all, especially my fav Cookie Connect. I toggled acceleration and didn't work on either. Attached my GPU report. THANK YOU!

2 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @mi09kj62.

    Thanks so much for the GPU report! It does look like you still have some drivers out of date there that Windows may not have picked up on, as this was listed as part of the report:

    8.17.10.* AMD drivers are buggy: 298968, 1069262
    Disabled Features: flash_stage3d, android_surface_control, accelerated_gl, gpu_rasterization, flash3d, metal, accelerated_webgl2, accelerated_2d_canvas, protected_video_decode, oop_rasterization, accelerated_video_decode, accelerated_webgl, vulkan, flash_stage3d_baseline
    Please update your graphics driver via this link

    Can you try that link to see if it allows you to update your drivers further?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @mi09kj62. I'm just checking in. Were you able to check out the link provided in my last reply to you? How did it go?

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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