Forum Discussion

abbycattx's avatar
abbycattx
Hero
10 months ago

Re: Merge Academy Coins Purchased With Gems Not Received.

@MSTAR6690sZ 

Hello! For account/order issues we must contact EA Help directly.

Here > I want to check my order status - Pogo

Click on Chat With Us and follow the steps to open a case.

Also, our Pogo Community Manager, Pogo Sconnie recently stated that they are currently investigating this issue.

Games Forums Home | Service Update - Merge Academy

October 31st, 2024, 8:56 am

 
Hi everyone -

We understand that some of you are experiencing issues where you're not receiving coins or energy after spending your gems in Merge Academy. Please know that our team is actively investigating this issue. We truly appreciate your patience, and we'll share any updates with you as soon as we have them. Thank you for your understanding. sconnie
 
Hope everything works out for you & Take Care!

3 Replies

  • FLMunchkinoR's avatar
    FLMunchkinoR
    10 months ago

    I contacted on the last sale. I spent 452 GEMS, to buy 1250 coins in Merge Academy. I got 0 coins and they took the gems. I did the help chat, started a forum, emailed a million times, nothing. Now today I used my last 40 gems to buy coins again, got nothing!! Since I pay for gems directly from my bank account, and they are taking that many gems, it's actual cash they are taking from me. I'm about to dispute with my bank. 

  • abc1513682264's avatar
    abc1513682264
    10 months ago

    @FLMunchkinoRthis happened to me three days ago (11/16) EA support is a joke. they are saying they can't access any player account info. very frustrating

  • biglicktnhd's avatar
    biglicktnhd
    9 months ago

    on 11/30/24 I order#1007475707040 it did not give to me I may have already sent one not sure. my email dianamcelhaney@yahoo .com

    Thanks for any help you you can give me

    Diana

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