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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: [Updated 03/09] PC - GW/GW2 Not Working After Update

Hey, Neighborville.

Wanted to follow up on this one. I know there is a lot of frustration around this one and currently, deleting the DLL file and the other workarounds listed are some of the only steps to get this working.

I am still watching this report with the team and waiting for an update myself. Once they let us know, we will let you know.

If you have not yet, here are some of the steps that have worked with players.

Navigate to - C:\Program Files\EA Games\Plants vs Zombies Garden Warfare 2

Delete Cryptbase.dll

Delete EA License Files:

  • Make sure the EA app is closed.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
  • Enable View Hidden Files and Folders
  • Delete all files in the "License" folder.

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  • (If some files or folders can't be deleted, reboot and try again.)

7 Replies

  • This helped me, bfn used to crash for me but when i cleared those 2 folders it started running as normal thanks!!

  • THDNA's avatar
    THDNA
    2 years ago

    Hi @EA_Shepard @

    Thank you for keeping in touch with the community. 

    In addition to the issues that others have reported, the internet latency in online PVP modes has significantly increased after the anticheat update even though the latency number shows the same as before. I made a poll for people to vote on whether they felt the latency increased after the anticheat update and it has received 381 votes so far. Out of the 381 people, 41% felt the latency had greatly increased after the update, 35% felt the latency had slightly increased, and only 24% could not feel the difference (Link to the vote: https://www.bilibili.com/opus/909748354781544484). Personally, I felt the latency sometimes doubled and even tripled after the anticheat update and this latency is independent of worse performance or dropped frame rates that have been well perceived.

    I hope the team can also look into the latency issue as well.

    Thank you in advance.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @THDNA That's awesome! We love data or data, however, you want to pronounce it! 🤣

    I'll send it to the team though. I am sure they are aware. It's been a struggle for real. Especially when I cant troubleshoot things with the community and I got to wait like everyone else. But I am watching all of these issues all day.

  • IndominusHumans's avatar
    IndominusHumans
    Seasoned Scout
    2 years ago

    @THDNA @EA_Shepard 

    I thought it was my computer (a little old) withstanding the update, but really, the ping is always the same as before the update, but I notice that there is a difference when playing online. A slight delay between me and the other players. And there is also the slight frame rate that drops slightly in some situations. When the game doesn't crash completely and I need to restart.

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