EA_Shepard
Community Manager
2 years agoRe: [Updated 03/09] PC - GW/GW2 Not Working After Update
Hey, Neighborville.
Wanted to follow up on this one. I know there is a lot of frustration around this one and currently, deleting the DLL file and the other workarounds listed are some of the only steps to get this working.
I am still watching this report with the team and waiting for an update myself. Once they let us know, we will let you know.
If you have not yet, here are some of the steps that have worked with players.
Navigate to - C:\Program Files\EA Games\Plants vs Zombies Garden Warfare 2
Delete Cryptbase.dll
Delete EA License Files:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Enable View Hidden Files and Folders
- Delete all files in the "License" folder.
Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)