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EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Re: [PC] Performance Issues Relating to PvZ GW2

@dreclub 

Thank you!  From your file, this is what I can see.

  • RADAR_PRE_LEAK_64: This is typically associated with memory leaks
  • APPCRASH: This indicates that the GW2 application crashed. The logs show that this occurred multiple times. The fault code c0000005 
  • BEX64: This is a Buffer Overflow Exception, indicating that the AdobeCollabSync program
  • ScriptedDiagFailure: This error appears to be linked with the Microsoft Windows Network Diagnostics tool.

There is not a lot with the game, but with memory leaks, and Windows error codes, here are the steps I would take with your game.the AC could be a cause but its a security program, so something on your Windows may simply not like it. I've uninstalled and reinstalled it through the EA app and Steam and cannot repro it. I have just a basic Windows install too.

I would first uninstall the game (some of these you have already done)

Delete Windows Temp Files

  • First, make sure you close as many programs as you can
  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  • Delete everything it allows you to delete
  • Reboot the PC

Optional Registry clean-up

  • install CCleaner (it's free) from here
  • Run Registry cleaner
  • Click review selected issues
  • Do you want to back up? No
  • Click Fix all selected issues
  • Check for Windows Updates
  • Check for GPU updates
  • Run the System File Checker tool
  • Install/Repair your VC++ files for the game (Microsoft VC++ Link)
  • Change UAC Controls within Windows (change back once tested)

Once these are performed, reinstall the game and test it.

2 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @dreclub Okay. That data was pulled directly from the file. Not sure why it registered as Guild Wars, but there are 7 Windows Error lines with GW2. Your Windows is conflicting with the game with multiple system errors and not game errors. 

    I would refer to this MS Article on Fault Buckets as well.

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