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EA_Montimer's avatar
EA_Montimer
Legend
3 years ago

Re: Keeps telling me to reset my password when trying to link account to psn

Hello @R_A_D31128 

If you are getting a reset password message, that means that this PlayStation is already linked to an EA account. It looks like you might be trying to reset the password on the wrong EA account that is not linked to your PlayStation. You can check "Connections" tab in "My Account" settings, if you do not see PlayStation link in there, it means that your PlayStation is linked to a different EA account. To activate the account, you will have to try and remember the email address of the EA account that is linked to your PlayStation and reset the password on it. Please keep in mind that EA account and PlayStation account can have different login credentials. You can also try and reach out to customer support, they might be able to assist with locating the correct account.

You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

4 Replies

  • PapabearOX's avatar
    PapabearOX
    3 years ago

    My account isn’t linked to anything on connections and I’m still continuously getting this reset password error. It’s making the game unplayable. Why in the world can’t I simply be given a login screen? 

  • Varkbal007's avatar
    Varkbal007
    3 years ago
    @EA_Montimer I just Deleted the game 4 days to get in to the game on ps5 en still need to reset password * this will not get EA game agin
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey everyone, this thread is now a bit old and I understand you are having the same issue. We will be locking this down at this point.

    I dealt with this specific one daily. The issue here is typically due to wrong accounts linked, or this Ea Account has been disabled in some way. If your console isn't connected to an EA account and you get that error, the issue is with the EA account itself.

    The first thing you need to do is reset the password to the EA account, not the console account if you are linked to a console.

    The password reset must be with the original email on file. If the password reset is done and does not resolve it, it is either the wrong email or changes to the account have been made.

    At this point, please get in touch with live support so that they can take a look at the EA account. They will review what has happened to you and let you know what steps to take.

    You can contact our live support.

    You can contact EA Help via the EA Help website. Detailed instructions on how to use the EA Help service can be found here.

  • bd739285504dfc97's avatar
    bd739285504dfc97
    Seasoned Newcomer
    3 months ago

    If we are having this issue and no love service option is on any forum?

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