Community Admin@Eldelnas Hi, be sure to check for any other pre-order codes that might have come in an email or with your delivered game.
It looks like you should have had another code -specifically for the Rey and Kylo Ren content - and this hasn't been redeemed.
Community Admin@Eldelnas If you grab your pre-order proof and reach out to support with a live contact they should be able to confirm the pre-order and add the content.
https://help.ea.com/en-us/help/faq/contact-ea-help/
Sorry that I can't assist directly, but I hope this helps.
Community AdminThank you for the update, sorry for taking so long to get back. I've sent you a PM now, can you check it and respond?
Cheers.
