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Voy1e's avatar
3 years ago

Unending crash to desktop during boss fight

Product: STAR WARS Jedi: Survivor
Platform:PC
Summarize your bug non-stop crashing to desktop while playing as cere vs vader. I've done this fight about 20 times now, it will always CTD before I can finish it. Game has been a non-stop crash fest since it launched but restarting my pc usually clears it up for a bit, but not here.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? playtest this game on windows 11? It crashes pretty predictably when interacting with objects that trigger events or cutscenes.
What happens when the bug occurs? Error on crash reporter: LoginId:06359d6ea742f1717017f28d8bbe694e LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG</void**>
What do you expect to see? the end of the story, eventually

PC on windows 11, pretty fresh install

CPU: i9 10900k

GPU: rtx 4090

Game has been a non-stop crash fest ever since it launched but I could usually brute force my way through / reloads/ restarts. It seems to be crashing 100% of the time during this fight and I'm seriously regretting playing this title at launch as its completely taken me out of the most dramatic part of the otherwise great story.

All my drivers are up to date. OS is up to date. Game has been repaired through the EA app 4 times and reinstalled twice. I've disabled all other software from starting with windows. I'm pretty confident this issue isn't on my end. 

Error on crash reporter:
LoginId:06359d6ea742f1717017f28d8bbe694e

LowLevelFatalError [File:Unknown] [Line: 686] pResource->Map(Subresource, pReadRange, reinterpret_cast<void**>(&pData)) failed at D:\depot\r8branches\r8release\Engine\Source\Runtime\D3D12RHI\Private\D3D12RHIPrivate.h:1253 with error DXGI_ERROR_DEVICE_REMOVED with Reason: DXGI_ERROR_DEVICE_HUNG

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