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sLeezyBreezyyy's avatar
sLeezyBreezyyy
2 years ago

Jedi: Survivor monitor "No Signal" after a while with XFX 6900 XT

Product: STAR WARS Jedi: Survivor

Platform: PC
Please specify your platform model. PC Desktop running Windows 11
Summarize your bug After about 5-10 minutes in-game, monitor shows no signal and game audio stops
What is your 16 digit Report Code? /
Can you please provide the name of your current internet service provider? PLDT
Which area is the bug/glitch in? Any part of the game
Steps: How can we find the bug ourselves? Play Jedi: Survivor with XFX merc 319 6900 XT
What happens when the bug occurs? Monitor goes to a black screen
What do you expect to see?  This to be fixed

When playing Jedi Survivor, after some time the monitor will go to a black "no signal" screen and the audio from all sources are gone. However, the lights and fans of my PC are still on. This only happens with Jedi Survivor and not any other game.

Dxdiag attached.

 

10 Replies

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @sLeezyBreezyyy,

    This unfortunately sounds more like a GPU issue. Have you tried different drivers already?
  • sLeezyBreezyyy's avatar
    sLeezyBreezyyy
    2 years ago

    @EA_Leeuw 

    If you mean rolling back my drivers, yes but I haven't gone beyond AMD Adrenaline 23.4.3 (Where they added support for Jedi:Survivor.).

    The in-game time also varies, sometimes I can play 30 minutes without No Signal crashing, other times it's 2-3 minutes.

  • sLeezyBreezyyy's avatar
    sLeezyBreezyyy
    2 years ago

    @EA_Leeuw

    I want to also note that, I get no issues what so ever with other games like RE4R, Plague tale Requiem, etc.

    The only game crashing my PC is Jedi: Survivor

  • sLeezyBreezyyy's avatar
    sLeezyBreezyyy
    2 years ago

    Hey, @EA_Leeuw 

    Apparently it's a compatibility issue with XFX Radeon GPUs. I have found people who have the same issue HERE. On the first comment thread, two people with XFX 6900 XTs and one person with XFX 6800 XT have this issue. This doesn't mean it's fixed, though. We just found the culprit. I hope the DEVs of the game see this and they add better compatibility to XFX cards.

    Our cards aren't defective nor the drivers bad. I really hope this gets fixed.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @sLeezyBreezyyy,

    Thanks for updating the thread and thanks for sharing the information. I will share it with the teams as well.
  • DatBlackPlague's avatar
    DatBlackPlague
    2 years ago

    Has there been any progress on this? I have the exact same issue and I got EA Play Pro just for this, so I'd like to know if there's been a fix yet.

  • boncu31's avatar
    boncu31
    6 months ago

    This happening to me as well, but in my case the crash only occur when any of the custscenes are played. During the middle of any cutscene, my monitor suddenly turned off but the PC is still turned on. I couldn't do anything unless hard restarting my PC through physical power button on the PC case, and then it booted up normally. This only happens in SW: JS game and I have zero issues in any other games.

    Currently I'm using XFX 6900 XT and the latest AMD Adrenaline driver & software. Quick fix for me is just skipping through cutscene but come on how come I would know the story if the cutscenes are always skipped throughout the entire game. Please dev of this game fix this issue so my money and time are not wasted. Obviously this case can be reproduced right ?

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