Re: error 524, sub account on Xbox live not connecting to the online multiplayer

listen,people want to play the game and you just ruined it it for my child and me thanks a bunch EA just remove it and then maybe you guys would get better reviews thanks

Same happening here. Both me (adult) and my son (18) have EA access on my Xbox.

Both of us has EA sign ins. Both of us have Xbox sign ons. 

I have Game Pass Ultimate which gives us Xbox live. 

I can play Star Wars BF2 online under my Xbox profile. 

Son gets error 524. 

So... looks like he needs to have his OWN Xbox gold account because EA won’t let family members share gold accounts (which is a feature of the Xbox infrastructure). 

That is not going to happen. Not going to pay for an extra Xbox Gold account just to play EA games because they can’t get their sh!t together. 

Very sad. Will cancel sons EA access account. Nice way for EA to lose money!

Same issue here with both Star Wars Battlefield 1 and 2. I have 2 Xbox One S consoles using my Ultimate account. Using my profile it works fine. Once I sign in with his profile on his console....524 error if trying to go online.

Yeah. Seems it is simply not possible to resolve. 

Cancelled EA account for my son. 

I'm writing this in place of my son who is angry in his room trying to play the game with his friends. Error code 524. I cannot believe that this is still ongoing from 2017. I understand you have this marked as fixed but it is most certainly not fixed. I also understand that this probably won't be fixed because the company likes people buying games twice. I'm only writing this so that by the time you get to this part of the letter you will have realized that i took 30 seconds away from your day. Kudos to me. 

But seriously though i will second guess any future EA purchases due to this.

My son is getting error code 524 also.  I have xbox gold live and can play online in battlefront 2 without issue.  But when he tries to use his account to access online content he just gets error code 524.  His xbox account is under my family account.  I've spent 2 hours on two separate occasions with xbox support and made no progress.  They told me its not a problem on their side and that I need to contact EA tech support. The only way I get my son access to online battlefront content is to enter my password and let him use my account which defeats the whole purpose of all the family screen time and content restrictions.  I'm definitely not buying the game again or buying a second gold membership.  That's ridiculous.  It's sad that this has been happening since 2017 and there hasn't been a fix.  I'm definitely not buying any other EA titles until I know for certain that this has been fixed.  Its a shame because my son really loves this game.  Epic fail EA.

Here we are 3 years later and still no response.  Today I had a lengthy conversation with EA and also with a rep from Xbox Live (who seem to be very upset with this situation and gave me a specific login to a complaints area).

The EA support told me that it is Live's fault, that I shouldn't change my Live account to adult as that is breaking the user agreement with Microsoft (it isn't) and that this is the law (is isn't).

So I then reported EA to PEGI for incorrectly stating the law and blatantly ignoring the issue or passing the buck.  

A quick summary for anyone having this issue.

EA say the law states that a child of 10 can't play a game with a PEGI rating of 16.  This is false.  The rating is there as a guide to parents to help them decide what is best for their child.  This is Star Wars.. enough said.

EA say that it is out of their hands and is an MS Xbox Live issue.  This is false.  Even if you open the account to adult allowances you still can't get access to the MP part of the game.

EA say that it is against the MS user agreement to change the account from child to adult.  This is false.  The option is there for a reason, it is to allow you to decide what content your child can have access too.  It is completely your choice if you wish to remove all child restrictions and open up as an adult.

EA state that it is clearly noted on the packaging that you must be the correct age to access Live content.  This is false. I have the box in my hand and it does not state this anywhere.

I will continue to report EA where I can until they address both this issue and their staff clearly giving our incorrect legal advice.

No freaking law here... no ither developer presents crap issues like that. Ea never again...hipe you broke and you all lose your jobs due your incompetence 

Ok so where is the solution EA_Atic? We are still waiting for a solution to this, what, 9 years later?? As a parent, it is up to my discretion on what games or media content my child engages in. If I want to take my 8 year old child to a rate R Movie, then legally I am allowed to. Sooooo stop trying to gaslight and say that its against the law for a child under 16 to play this game, when its not. Why is my 8 year old able to play the game in offline mode, but not in multiplayer mode?? What sense does that make???? Remove this restriction and just allow us parents to choose what our children can and cant play, simple as that.

EA_Darko, you are completely misrepresenting what the COPPA law is. It has nothing to do with what a child is able to play. The COPPA law is a U.S. law that protects the online privacy of children under 13 by requiring commercial websites and online services to obtain verifiable parental consent before collecting, using, or disclosing personal information from children.

Obviously if I am creating a Xbox live profile or EA Games profile for my child, that includes my child's name and date of birth, then OBVIOUSLY I am CONSENTING to these services collecting, using, or disclosing personal information about my child. Therefore, you trying to use the COPPA law as an excuse for the child not being able to access the multiplayer aspect of Battlefront 2 is irrelevant, null, or void. It is a bit ironic that you are using the COPPA Law as the reason why the child can't play the game, then you proceed to collect, use, or disclose personal information about the child by asking how old the child is. Why is it that literally no other online video game does this? My 8 year old child can load up GTA 5 under his profile and log in to the multiplayer without a problem and GTA 5's content is a night and day difference from BF2 in terms of violence, language, themes, etc....

Please just allow our kids to play BF2 if us parents are allowing them to play. Stop making excuses, stop lying, stop gaslighting. EA and DICE are not the gatekeepers of my children.