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Anonymous's avatar
Anonymous
8 years ago
Solved

error 524, sub account on Xbox live not connecting to the online multiplayer

Can EA please provide an update on when they will allow sub accounts to play Battlefront 2 online? There are probably more children playing this game than adults. My son got it for his 12th birthday t...
Anonymous's avatar
Anonymous
8 years ago

I've gone so far as to remove all security from my son's Xbox account to see if he can sign in, all to no avail.  

I can sign in no problem. When he tries to sign in, he gets the following message:

"Sorry, this account is not able to play online. See ea.com/unable-to-connect for more information.  Error = 524"

Of course, nothing on the link helps solve the issue.

Both he and I are quite irate.  Another botched launched, EA.  Well done.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
8 years ago

@EJBaskets May I ask how old your son is? 

The issue you are seeing could be in relation to the COPPA law which is a law that does not make it possible for underage children to access the online aspect of many titles. Your children will be able to play certain parts of the game such as single player and offline content, which you can set up by following the instructions here: https://help.ea.com/en-us/help/account/give-your-child-access-to-games-on-their-child-account

  • Anonymous's avatar
    Anonymous
    8 years ago
    He’s 13, but I don’t think that’s the issue. He is able to play the original battlefront online. He can play Madden 16 and 17 online. He can play NBA live online. He can play need for speed online. He even played the battlefront 2 multiplayer beta online.

    The simple question is, what is error 524? Why is there any guessing as to what the problem is? It’s spelled out as 524. That’s not a randomly generated number. It’s the same error code every time he tries to connect. What does 524 correspond to? What error is that? The whole point of error codes is to debug a faulty process.

    So tell me what error 524 means.
  • fireaxe120000's avatar
    fireaxe120000
    6 years ago

    listen,people want to play the game and you just ruined it it for my child and me thanks a bunch EA just remove it and then maybe you guys would get better reviews thanks

    • ArtyJackson's avatar
      ArtyJackson
      6 years ago

      Same happening here. Both me (adult) and my son (18) have EA access on my Xbox.

      Both of us has EA sign ins. Both of us have Xbox sign ons. 

      I have Game Pass Ultimate which gives us Xbox live. 

      I can play Star Wars BF2 online under my Xbox profile. 

      Son gets error 524. 

      So... looks like he needs to have his OWN Xbox gold account because EA won’t let family members share gold accounts (which is a feature of the Xbox infrastructure). 

      That is not going to happen. Not going to pay for an extra Xbox Gold account just to play EA games because they can’t get their sh!t together. 

      Very sad. Will cancel sons EA access account. Nice way for EA to lose money!

      • udidwht's avatar
        udidwht
        6 years ago

        Same issue here with both Star Wars Battlefield 1 and 2. I have 2 Xbox One S consoles using my Ultimate account. Using my profile it works fine. Once I sign in with his profile on his console....524 error if trying to go online.

  • sawjhorvat27's avatar
    sawjhorvat27
    6 years ago

    I'm writing this in place of my son who is angry in his room trying to play the game with his friends. Error code 524. I cannot believe that this is still ongoing from 2017. I understand you have this marked as fixed but it is most certainly not fixed. I also understand that this probably won't be fixed because the company likes people buying games twice. I'm only writing this so that by the time you get to this part of the letter you will have realized that i took 30 seconds away from your day. Kudos to me. 

    But seriously though i will second guess any future EA purchases due to this.

    • mooseboy2011's avatar
      mooseboy2011
      6 years ago

      My son is getting error code 524 also.  I have xbox gold live and can play online in battlefront 2 without issue.  But when he tries to use his account to access online content he just gets error code 524.  His xbox account is under my family account.  I've spent 2 hours on two separate occasions with xbox support and made no progress.  They told me its not a problem on their side and that I need to contact EA tech support. The only way I get my son access to online battlefront content is to enter my password and let him use my account which defeats the whole purpose of all the family screen time and content restrictions.  I'm definitely not buying the game again or buying a second gold membership.  That's ridiculous.  It's sad that this has been happening since 2017 and there hasn't been a fix.  I'm definitely not buying any other EA titles until I know for certain that this has been fixed.  Its a shame because my son really loves this game.  Epic fail EA.

      • bozzyman's avatar
        bozzyman
        6 years ago

        Here we are 3 years later and still no response.  Today I had a lengthy conversation with EA and also with a rep from Xbox Live (who seem to be very upset with this situation and gave me a specific login to a complaints area).

        The EA support told me that it is Live's fault, that I shouldn't change my Live account to adult as that is breaking the user agreement with Microsoft (it isn't) and that this is the law (is isn't).

        So I then reported EA to PEGI for incorrectly stating the law and blatantly ignoring the issue or passing the buck.  

        A quick summary for anyone having this issue.

        EA say the law states that a child of 10 can't play a game with a PEGI rating of 16.  This is false.  The rating is there as a guide to parents to help them decide what is best for their child.  This is Star Wars.. enough said.

        EA say that it is out of their hands and is an MS Xbox Live issue.  This is false.  Even if you open the account to adult allowances you still can't get access to the MP part of the game.

        EA say that it is against the MS user agreement to change the account from child to adult.  This is false.  The option is there for a reason, it is to allow you to decide what content your child can have access too.  It is completely your choice if you wish to remove all child restrictions and open up as an adult.

        EA state that it is clearly noted on the packaging that you must be the correct age to access Live content.  This is false. I have the box in my hand and it does not state this anywhere.

        I will continue to report EA where I can until they address both this issue and their staff clearly giving our incorrect legal advice.

  • ADjLima's avatar
    ADjLima
    4 years ago

    No freaking law here... no ither developer presents crap issues like that. Ea never again...hipe you broke and you all lose your jobs due your incompetence 

    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      4 years ago
      This is on the older side of time, I'm closing this thread to stop it from being necroed.

      If you have any issues with STAR WARS™ Battlefront™ II, please make a new topic about your problems and what kind of steps you have tried to solve them.

      /Atic

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