The FIX for Audio Cutting Out
Product: Star Wars Battlefront II
Platform:PC
What is your issue related to? General
Summarize your bug I was noticing that every time the audio would cut out (especially on Kashyyyk), it sounded as if the multiple audio tracks were colliding or one of the tracks was corrupt. On Kashyyyk, it always sounded like there were multiple audio tracks playing at the same time for some reason. I don't really notice it on any other map. I adjusted my audio settings to the screenshot attached and played full back to back rounds on Kashyyyk and my audio survived when it [b]never[/b] has before. The Fix Update: I just played 15 complete matches of GA Kashyyyk and my audio is still working. I have played over 50 matches of Galactic Assault matches in a row since I made this setting change with no issues so far. As far as I'm concerned the audio cutting out issue is fixed for me on my PC. My advice for DICE is to either disable or remove the "Continuous" music option as well as give the audio system an opportunity to recover when a new map is loaded. IMO, I believe this issue of the sound cutting out is the game's audio system crashing without the ability to recover. The ultimate trigger causing it is the exact moment all audio tracks play at once or in some combination. For instance: 1) Game action sounds 2) Game background music (I believe this is the "Continuous" music 3) Your player's audio command/emotes 4) Your mission commander's voice 5) Perhaps even other players around you I think this audio system crashing is random because each individual player has to have this exact scenario happen to them for the audio to crash. If you don't get this perfect storm, the audio keeps on working. For some reason, Kashyyyk appears to have the most audio tracks available to be played than any other maps which is probably why it happens on this map the most but it does occur on other GA maps although less.
What is your gamertag/PSN ID/EA Account name? the-creative-pup
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 07/26/2018
What time did you see the bug? (HH:MM AM/PM) 12:00 PM
In what game mode did the bug occur? Galactic Assault
What is your time zone? PST - GMT - 8:00
Steps: How can we find the bug ourselves? Here is the audio fix.
What happens when the bug occurs? Audio cuts out.
What do you expect to see? Audio not cut out.
Please select your region North America
AMD or Nvidia Model Number rx460
I was noticing that every time the audio would cut out (especially on Kashyyyk), it sounded as if the multiple audio tracks were colliding or one of the tracks was corrupt. On Kashyyyk, it always sounded like there were multiple audio tracks playing at the same time for some reason. I don't really notice it on any other map. I adjusted my audio settings to the screenshot attached and played full back to back rounds on Kashyyyk and my audio survived when it never has before.
Update: I just played 15 complete matches of GA Kashyyyk and my audio is still working. I have played over 50 matches of Galactic Assault matches in a row since I made this setting change with no issues so far. As far as I'm concerned the audio cutting out issue is fixed for me on my PC.
My advice for DICE is to either disable or remove the "Continuous" music option as well as give the audio system an opportunity to recover when a new map is loaded. IMO, I believe this issue of the sound cutting out is the game's audio system crashing without the ability to recover. The ultimate trigger causing it is the exact moment all audio tracks play at once or in some combination.
For instance:
1) Game action sounds
2) Game background music (I believe this is the "Continuous" music
3) Your player's audio command/emotes
4) Your mission commander's voice
5) Perhaps even other players around you
I think this audio system crashing is random because each individual player has to have this exact scenario happen to them for the audio to crash. If you don't get this perfect storm, the audio keeps on working. For some reason, Kashyyyk appears to have the most audio tracks available to be played than any other maps which is probably why it happens on this map the most but it does occur on other GA maps although less.
