I have had the same issue with some of my toons on and off. You need to file a ticket in-game with them so they are aware of it and can look at it. They can also provide the rewards to you that you missed. Also, check it on another toon to see if it's a problem with your account or just that one toon (in the past mine was with 1 or 2 toons specifically, and the rest were fine - filed a ticket in-game on each occurrence and they would give me the rewards manually until it was fixed).
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Thanks for the reply!
I have tried it on multiple characters (all 4 I have on my main account, and 1 on a second account I made to test if it was an account problem) and it did the same thing on all of them.
I can't currently file a ticket because I am Preferred status and not Subscription. I don't really want to subscribe just to file a ticket about this (I was planning to use a referral code to get the sub time and use that, but they took that down pretty much the day I was going to look in to it) so I am hoping that it was just some setting I had enabled or something like that. I appreciate the help though! If I can't figure anything else out I probably will subscribe and ask but that likely won't be until after Christmas.
