Re: Game keeps crashing on Xbox One X

@felker_s  @sullivan34715 

Thanks for raising this to us, I know stuff like that can be a turn off. Have you tried any specific troubleshooting steps yet to avoid crashes? We have steps below that usually minimize performance issues on Xbox One (I do these myself once a month as maintenance). If these steps below don't fix, I know it's not ideal but a reinstall could be worth a try if you plan to step away from the console for a few hours. Keep us updated.

If you have the game installed on an external hard drive, make sure there aren't files on both the internal and external drive. That can cause some weird performance issues.

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.