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Horus_Blackhear's avatar
Horus_Blackhear
5 years ago
Solved

Dirextx 12 crash to desktop

Product: Star Wars Battlefront II
Platform:Steam-PC
What is your issue related to? General
Summarize your bug With direct 12 enabled and shadow quality set to hfts the game crashes to desktop when a map is loaded Indicated by a corrupted image. The issue is not present when the same settings are used in direct x11 mode
What is your gamertag/PSN ID/EA Account name? Horus_Blackheart
How often does the bug occur? Every time (100%)
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 7/23/2020
What time did you see the bug? (HH:MM AM/PM) 9:00pm
In what game mode did the bug occur? Arcade Mode
What is your time zone? AST - GMT - 9:00
Steps: How can we find the bug ourselves? Step one use the DirectX 12 mode and make sure shadow quality is set to htfs. Then select any game mode (arcade or tutorial levels give consistent results) When playing campaign modes this manifests during cinematics not during map loads.
What happens when the bug occurs? The game crashes to desktop after getting to the load out screen during which, the game will freeze and present a white and black corrupted image just prior to the crash to desktop.
What do you expect to see? I expect the game not to crash to desktop on max settings with dx12 mode
Please select your region North America
AMD or Nvidia Model Number gtx 1080 part number (g413 0000)

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this has been happening for at least 2 years I've only now been able to pin down the actual cause and reproduce it. This happens regardless of the driver version used.

  • DarthFDG's avatar
    DarthFDG
    5 years ago

    If you do a search in the forum on DX12, you will see that it is not recommended (and provides little advantage) of running DX12.

    As this would not be a considered a critical bug and, as such, will not be addressed, you'll want to set to DX11 and just go with it.

4 Replies

  • DarthFDG's avatar
    DarthFDG
    Hero+
    5 years ago

    If you do a search in the forum on DX12, you will see that it is not recommended (and provides little advantage) of running DX12.

    As this would not be a considered a critical bug and, as such, will not be addressed, you'll want to set to DX11 and just go with it.

  • Horus_Blackhear's avatar
    Horus_Blackhear
    5 years ago

    Thanks for the reply. I know "disable directx 12 is the accepted wisdom (which is code for "dice wont fix it" What I've managed to pin down is the crash is specific to the shadow quality HFTS setting and direct x12 If I set the shadow quality to the next lowest setting, still using dx12 no crash. I can use HFTS and max settings on dx11 just fine, But that's not the point of my report, the specific crash has something to do with the HFTS setting and how it interacts with dx12.

  • fireballsimmons's avatar
    fireballsimmons
    9 months ago

    Hey Horus_Blackheart,
    I changed the shadows to hfts, AND changed the graphics driver.
    Now it works.
    On older computers t's done through the "NVDIA Control Panel",
    But on Windows 10 and up, I'm pretty sure it's through the standard control panel.

    control panel> System> Display> Graphics,
    then select the App (Battlefront II),
    (My PC had two of them),
    >
    options,
    and I switched it from "Let windows decide" (Which I think was the "NVIDIA GEFORCE RTX 3050 laptop GPU"),
    TO :"AMD Radeon Graphics"
    Works bueno.

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