Forum Discussion

Re: I bought Cartel Coins, DIDN'T get them.

@rfnrae  @micalcom 

Have had this looked into and the advice provided is that you are best to call swtor cs and they can assist you further with getting you the coins that have been purchased.

@rfnrae  for Australia it is UK: +44 203 0141 826 (Phone support available from 15.00 GMT - 00.00 GMT)

14 Replies

  • rfnrae's avatar
    rfnrae
    6 years ago

    I know the number as said b4 but thanks i try calling lot didnt work as i said

  • micalcom's avatar
    micalcom
    6 years ago

    Look if thats all i can do then thats fine but it's not EA, it's SWTOR, and truth be told if you are going to steal me money I just don't care anymore.

  • rfnrae's avatar
    rfnrae
    6 years ago

    Yes i did try but i work nights so was just as line open i think and try b4 line closed but no luck ill try again but yeah cost lot to make call oversea so can't keep waste money trying call as i get charged for trying and thay all cost me 60 odd dollars and still didn't cartel coin even though i can see  it went though and money came out bank and didn't get cartel coin or money back so ill mite try once or twice again tonight then ill just escalate it with paypal and let them sort it ather giving them pic of my account on swtor and bank not really had any problem b4 with swtor tho and im sub so put ticket in aswell

  • I can buy anything from EA, Origin, Ect... , I think SWTOR they disabled the card. If you don't want me money, PUT IT IN WRITING!  

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @rfnrae 

    If it helps, I know with our Vodafone mobile plan it has free international time or if you use skype the cost is about $2 for a 1 hour phone call 

    be careful escalating through paypal especially if a chargeback occurs, depending on what EA see on their end it can result in a locked or suspended account, not saying this will happen to you but just flagging what i have seen occur.

  • I called my bank. I know I am good. I'll just hand mine to the BBB Fraud department and my bank to take care of.

  • rfnrae's avatar
    rfnrae
    6 years ago

    So ur telling ill be banned because thay took my money and then wouldn't fix problem that thay caused well in that case I'd first talk to my veterans legal team find law on it then talk to fair trade ombision and then to my friend who work for 60mins let hope thay answer there phone tonight then  and sort problem out as sure thay don't want hassle as i dont as a injured afgan veteran but thanks for ur time and help 

  • I put alot of time into SWTOR, But I don't stand thieves so Banned, Lock out, Do what you have to do. 

  • proxos666's avatar
    proxos666
    Hero+
    6 years ago

    @rfnrae 

    Swtor CS handle money issues by phone only, all i am saying is what i have seen occur with chargebacks, what you do with that information is up to you

    Note i do not work for EA

  • rfnrae's avatar
    rfnrae
    6 years ago

    Cool thanks for heads up and as i said ill try call again tonight hopefully all get fixs and save us all a lot hassle for something so simple and easy to sort out many thank for ur help kind regard 

  • rfnrae's avatar
    rfnrae
    6 years ago

    Thanks got answer this time only took 8 min on phone to fix problem  should be all sorted by tomz so thanks for help letting know why about line being non stop busy was easy 8min call to fix it all

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