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ZoraThrall's avatar
ZoraThrall
6 years ago

Crew member appearance authorization - not working.

Hello everyone.

I just bought and activated the item in question - Authorization: Crew Member Appearance (Account), but apparently it doesn't seem to work.
I says "I cannot use or equip the item due to my subscriber permissions", and while I'm not a subscriber, I have been many times and currently a preferred player, but considering I just bought and activated it, I should now be able to equip crew member customizations.

I have tried logging out and logging back in, still doesn't work.
Anyone know if there is something I can do? I can't even get in touch with support as that is for subscribers only, to either report the report the error or refund the purchase of the unlock.

//Zora.

1 Reply

  • Belgorad's avatar
    Belgorad
    Hero (Retired)
    6 years ago

    @ZoraThrall 

    Support is available regardless if your a subscriber or not.  Currently the phone lines are down till further notice so you can email support@swtor.com if you need assistance.  Just include your character name, server and Display Name.

    As for the issue at hand, are you currently using a 7-day referral?  If not and your not a subscriber is the item you tried to use still in your inventory?  If so check your character window, go to companions and see if you can add a customization to them or if it's locked.

    If it is still locked and your not able to use the item, email support at the email above.

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