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Re: Unable to subscribe swtor Online

@MetalMettle 

To fix the account You need to reset the password on the linked EA account that account uses a GMAIL address but is "different" from the one on the Swtor account

use the following link (insert the Gmail email) to reset the password then login on that EA account to fix the swtor account for purchasing

for future purchases, use incognito mode on chrome initially if you purchase on swtor.com to be sure browser cache and cookies is cleared

3 Replies

  • @proxos666 After resetting my EA account password through the link it returns the following: "We encountered an error and couldn't complete your request. Please try again later." This same error occurs when trying to process payment on the SWTOR website: "An error has occurred while trying to process your request. Please, try again later. {0}" -- I back out to follow its direction just to reset the password again, but it does not seem to relay the update to my SWTOR account on the SWTOR website, though the email appears to be identical between SWTOR and EA's websites. (I say "appears" because they only show the first couple letters)
  • proxos666's avatar
    proxos666
    Hero+
    3 years ago

    @MetalMettle 

    The linked EA account and Swtor account use different email addresses , they are not the same email 

    the linked EA account that account uses a GMAIL address but is "different" from the one on the Swtor account

    it is not the ea account your posting on the linked ea account is evdoomsayer so post here as evdoomsayer and not as metalmettle you will have the right ea account

  • @proxos666 Thank you, this other account is about 10 years old and I had trouble remembering which one it was linked to. I was able to purchase over on the SWTOR website and it finally went through. Much appreciated!

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