I have had the same thing happen multiple times. I tried to isolate it to a specific issue(specific screen, or action, etc) as well as with a specific list of what I was doing at the time. I submitted multiple tickets to the Support Process, and broke it down for each of the scenarios I could continue to replicate. After opening three tickets, the supper team closed them down and would not answer because they said I had multiple tickets submitted revolved around "crashing". I proved that each of the issues were created differently (as well as pointed out other issues), yet they were too dumb to know how to answer. Not only did they close the tickets/issues I submitted, they didn't even attempt to answer. I happen to work for a software company so my submissions were very precise and only involved facts that would help them figure out the bug, but Firemonkeys only seems to hire un-talented supper people. I've also spend over $100 on the game to which they will not refund me any of the money or offer me game compensation. Seems to be a really horrible team there.
