Re: [The Sims FreePlay] I do not receive daily rewards

So i started the sims freeplay again and cant get the daily rewards. It is grayed out. Tried to talk to costumer service but when i send my question in the live chat it doesnt get through. I would really like to know how to solve this. Im vip 9 and feel so frustrated about this that i think im deleting the game again if it doesnt get solved Quick. Tried uninstalling but didnt work. Somebody has the solution for me?