Forum Discussion

minicha-em's avatar
minicha-em
Hero+
3 years ago

Re: The Sims FreePlay Cannot Load on iOS 16 (iPad Pro)

Update to iOS 16.4.1 ( a)

Try a different connection

Switch WIFI, try 5G or 4G etc

You did not specify which gen of Pro you are using or how much free space you have

Those things may factor in, if you are on a Gen1 or Gen2 of iPad Pro it is possible that you do not have enough free space

Delete pictures, videos, apps to free up space

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much more for you
Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
Or contact support via FB or Twitter, links are at the bottom of the page

2 Replies

  • IHMHI's avatar
    IHMHI
    3 years ago

    Thx for ur reply. And im sorry to read it a bit late.

    Is updating the o.s to 16 ver reaolve the problem?

    My friend using 4G connection ofc. And already clearing some space (which i dont know how much left after clearing).

    But i think my friend already contacted firemonkey for tech support but as he mentioned to me the workaround from firemonkey still wont resolve the problem.

    So he assume that it must be from the game itself that need some fixing for specific type of device or o.s ... And he said that he will just wait the ea dev to release new update.

  • minicha-em's avatar
    minicha-em
    Hero+
    3 years ago

    Have they tried something other than 4G?

    Load it to a different device?

    This update is very buggy

    No new patch seems to be coming

    Next update, as per schedule will be June 6-9 or something like that

    I have no more information but support might

    This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you
    Contact Firemonkeys support: https://help.firemonkeys.com.au/hc/en-us/requests/new or get there in game: green ... button at the bottom of the screen; Talkbubble with ?
    Or contact support via FB or Twitter, links are at the bottom of the page

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