[Information] Obtaining a Replacement Registration Code

The following information applies to the North America territories only.  If you are not using a North American version of your game you must consult your manual for the proper policies and information.

Misprinted or Invalid Serial/Registration Code Replacement:

If you meet one of the following criteria, and you are within the 90 day warranty period, you can send a request to Electronic Arts for a replacement serial/registration number.

• Conditions
• The serial/registration number is illegible or missing characters.
• The serial/registration number is not printed on the lower left portion on the back of the jewel case, inside the jewel case, or on the back of the manual.
• A Technical Support Representative deems the serial/registration number provided with the game as invalid.

When sending a request for a replacement serial/registration number, please include the following:

• Items & Information to Send
• The original insert from the back of the jewel case displaying the invalid or misprinted number, or the manual displaying the invalid or misprinted number.
• Explanation of the situation
• First and Last Name
• Return Address
• Email Address
• Phone Number

Send To:
Electronic Arts Warranty Department
7700 Parmer Lane Building C Suite 200
Austin, TX 78729

Lost or Missing Serial Replacement:

If you meet one of the following criteria, you can send a request along with an administrative fee to Electronic Arts for a replacement serial/registration number.

• Conditions
• The product is 90 days past the purchase date
• The original serial/registration number has been discarded or lost

When sending a request for a replacement serial/registration number, please include the following:

• Items & Information to Send
• Money order or personal check for $10.00 USD per serial/registration number requested.
• MAKE THE CHECK PAYABLE to Electronic Arts.
• Note: If you are requesting serial/registration numbers for a collection pack, the $10.00 USD fee will cover numbers for all of the games included in the package.
• Proof of Purchase - located on the game’s manual. If you do not have the manual available, send a photocopy or picture of the game disk to verify ownership
• Note: It is not necessary for you to send us the physical disk. If, however, you decide to send us the physical game disk, please make sure you use a traceable delivery method. Electronic Arts is not responsible for products lost in transit
• Explanation of the situation
• First and Last Name
• Return Address
• E-mail Address
• Phone Number

Send To: 
Electronic Arts Warranty Department
7700 Parmer Lane Building C Suite 200
Austin, TX 78729