Forum Discussion

Re: Repetition of Get Case Assignment/GTW

HI @deangranger 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

9 Replies

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  • Hi,

    After a few repeated visits to the Police Station, it resolved on its own. But it then occurred again when I solved a case and had to get a new case assignment.

    It then resolved by itself on the next police station visit. 

    I'm playing without any mods. This is quite an interesting issue.

  • Sid1701d9's avatar
    Sid1701d9
    Seasoned Ace
    6 years ago

    @deangrangerIts really somewhat annoying in a way sometimes the case assignment might randomly pick a lot that is currently unavailable, like someone dying on the lot or no one lives in that lot. Criminals can't steal from a lot no one lives in. Even commercial lots that may have a autograph going on or could be being used by the medical profession if you play multiple households. I had a case on a cl lot during one of the festivals. You can interact with the festivals like you where there, but couldn't leave the lot except through the police department way of clicking on yourself, or another detective has the lot assigned to them.

    Edit I am talking about another played detective.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @deangranger
    Would you be willing to share your save with me ?

    If so, please zip your saves folder and upload it somewhere like dropbox,, googledrive or OneDrive and PM me the link.
  • Hi Crin,

    Of course. I'm a bit busy on work so I haven't been online in a while. I'll do the save games upload and share them with you in a couple of days. I hope that's alright. 

    The issue doesn't seem to be happening now, however. Well, according to the last time I played the game.

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago
    @deangranger If it currently doesn't happen atm, then I'd say, let's wait until the next patch (coming June 2nd). That's going to be an EP and usually has lots of changes and especially with self-fixing issues, it might not occur again at all.

    So if it occurs again after the upcoming patch, let's revisit then.
  • Awesome. I'm looking forward to the Get Famous Actor gig solution in that patch as well. I'll get back to you if this Case Assignment issue occurs again.

    Thank you for your help.

  • Sid1701d9's avatar
    Sid1701d9
    Seasoned Ace
    6 years ago
    @deangranger If you have more than one played sim in the detective career, use the computer to get case. It only shows on the board if a case is not active. The police board can only work on one case at a time. So if another playable sim is in the middle of their case your have to wait for them to finish before you can use the board to gather clues, or get a case.

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