Re: FC Hub is blocked in Companion App / Web App

Hey everyone,

our team has been looking into this issue with the FC Hub being locked on the Web and Companion App.

To clarify, it's required that you also already launched and played the game on your console/PC, otherwise the FC Hub won't be available for you.

If you own FC 25, please also make sure that you are logged in with your correct.

Otherwise, if all of that is the case, and you are still unable to access the FC Hub, please provide us with:

• Gamertag/PSN ID/Username:
• Platform:
• Summary of Issue:
• Game version (digital download, box version, ultimate or standard):
• Recent Timestamp (Date, Time, Timezone):

PSN prnbghsh

on PS4

i have a FC25 standard edition digital copy. I bought after playing the 10hrs trial play.

issues js same others, the FC hub was locked in both web app and companion app from Day 1. I tried all the remedy suggested by your team in this thread. 

I am on EST timezone, 

Based on this response I’ll wait until it’s on gamepass.

Gamertag: FanciestFlea72

Platform: Xbox One

Summary of issue: FC Hub is blocked in Companion from 20/09/2024

Game version: EA Play Trial version

Recent Timestamp: 04/10/2024 CET

[Update]

Hey Everyone, 

If you are still running into issues being locked on the Web and Companion App.

Please try the following:

1. Close FC 25 (fully exit the application)
2. Start FC 25 (note the exact date/time you do this)
3. Attempt to go to the Season HUB
4. If reproduced please close the game

If you can still reproduce this let us not the exact Date/Time you fully relaunched FC25 and ran into this issue. 

Thank You!

---

@EA_Vendcera wrote:

Hey everyone,

our team has been looking into this issue with the FC Hub being locked on the Web and Companion App.

To clarify, it's required that you also already launched and played the game on your console/PC, otherwise the FC Hub won't be available for you.

If you own FC 25, please also make sure that you are logged in with your correct.

Otherwise, if all of that is the case, and you are still unable to access the FC Hub, please provide us with:

• Gamertag/PSN ID/Username:
• Platform:
• Summary of Issue:
• Game version (digital download, box version, ultimate or standard):
• Recent Timestamp (Date, Time, Timezone):

---

I had follower your steps and the time stamps was 3:46pm  eastern standard time. 

my psn id is prnbghsh

i am using PS4 with 

fc 25 standard edition digital copy

How are EA not aware of this problem. The fact that there is an option for it to be blocked leads me to believe theyve done it on purpose.

• Gamertag/PSN ID/Username: Luqizan
  
• Platform: PC
  
• Summary of Issue: fc hub blocked web app/conpanion
  
• Game version (digital download, box version, ultimate or standard): EA Play 10 hours Trial
• Recent Timestamp (Date, Time, Timezone): 05.10.2024, 16:02, GMT+2

I can’t access transfers on companion 

SkinnySpudz 

playstation 5 

FC25

09.37 6/oct 

Literally can’t do any transfers on the app even though I’ve had the game a week and tried multiple things 

It seems like the issue is when you play on console, log out, and try to log into the companion app, it can’t authenticate you’ve logged out of console, so it locks the FC hub.

I’ve noticed that after 24 hours it starts to work again. Super annoying since I can’t claim rewards from objectives on console so I’ve had to resort to using the app but then this happens so it’s quite frustrating 

• Gamertag/PSN ID/Username: Edashcash
  
• Platform: PS5
  
• Summary of Issue: fc hub blocked web app/companion
  
• Game version (digital download, box version, ultimate or standard): Ultimate
• Recent Timestamp (Date, Time, Timezone): 10/6/2024, 12:46pm, CST

• Gamertag/PSN ID/Username: iulica0071
  
• Platform: PC
  
• Summary of Issue: fc hub blocked web app/companion
  
• Game version (digital download, box version, ultimate or standard): Standard
• Recent Timestamp (Date, Time, Timezone): 10/6/2024, 11:25 pm,UTC

• Gamertag - GaryWJames 
• Platform: XBOX Series X
• Summary of Issue: FC Hub won't open on web or companion app
• Game version - digital download, ultimate version
• Recent Timestamp (Date, 01:25 13/10/24 GMT

• Gamertag/PSN ID/Username: Darthsidious123
• Platform: PS5
• Summary of Issue: FC hub locked on companion app
• Game version (digital download, box version, ultimate or standard): ps5 standard 
• Recent Timestamp (Date, Time, Timezone): 20/10/2025, 18:00, BST
•  

• Gamertag/PSN ID/Username: BaubaTrauba
• Platform: PS5
• Summary of Issue: Cant open my objectives in the ea fc 25 companion web app. 
• Game version (digital download, box version, ultimate or standard): Disk bought standard edition. 
  • Recent Timestamp (Date, Time, Timezone): 20th october 2025 22:38 (CEST)