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King-Dingaling5's avatar
King-Dingaling5
2 years ago

Re: Missing UEFA EURO 2024 Player

Hi There,

Just noticed this objective to complete with my free UEFA 2024 player but I haven't received one. Please can this be sent as I am running out of time to do the challenge.

I have been told this should have been sent a while ago and I play FC 24 every day, I always keep special cards as I collect them and as you can't sell this item I know for a fact I have received it.

You help with this is greatly appreciated.

Kind Regards,

Martyn Osborne-Walsh (spartyn)

3 Replies

  • kronosz7's avatar
    kronosz7
    2 years ago

    Do you get any help? I have the same problem. But in EA Help they did absolutly nothing.

  • seanie2020's avatar
    seanie2020
    2 years ago

    I've had 4 different EA Help staff members on my ticket, no resolution as of yet and it's been a week.

    One person asked how I obtained my item, when my ticket was literally about not receiving the item.

    2k Sports are usually fantastic with missing content, EA can't send 1 card after a week of "investigating".

  • sanket_360's avatar
    sanket_360
    Hero+
    2 years ago

    UEFA player promotional expires on 16th Jan. Hopefully they sort out for you guys. Meanwhile just verify you are using same EA account which you used while purchasing game. Below is the link and screenshot of offer disclaimer.

    Reference - https://www.ea.com/games/ea-sports-fc/fc-24/game-offer-and-disclaimers

    I think EA help only useful if issue is mentioned on their set of questions & answers.

    This is where open communication between player base and content team/community manager will be useful.

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