Re: My sims4 game won't start.

Nothing showed up, nor did it appear in the task manager. (However when I tried to restart my computer, it said it was waiting for origin to turn off the computer, even though I had no window open for origin - if that makes sense.)

The clean boot restart did work.

Thank you 🙂

Splendid, thanks for the update.

It sounds like there was a stuck "ghost process" for Origin blocking things. This can happen from time to time with many programs.

Anyway, thanks for the update and enjoy the game.

My game won't start either. I've tried the Clean Boot process and that hasn't worked. Origin opens, but when I go into 'My Games', Sims 4 is greyed out and I can't click the play button ☹️

It worked fine yesterday when I installed it, but this morning I doesn't want to start ☹️ 

Me too. I successfully played 30 hours, and then the greyed out option. Clean reboot, graphics drivers updated, firewall checked, even downloaded it from Origin (original install was via disc) and did a fresh install. Now I can click play, and the loading circle goes around for about 5 seconds, then nothing.

I have 100% the same issues, I got the game yesterday in england (05/09/14 in disc form) and I played it all day and into the early hours of the morning. But when I came to play it today it was greyed out in 'my games' in orgins and I could not click the play button, also the shortcut on my desktop doesn't work it just opens the files, I've tryed the clean reboot but no luck. also I have tryed both disc's in my PC to see if it helps but it doesn't, I need a fix 

I just talked to an EA rep from customer service to fix this. It's super easy! Here's how:

For game purchased with a physical disc:

-Open My Computer and go into Local Disk (C: ) 

-Go into Program Files. If there are two folders labeled Program Files, go into the one that says Program Files (x86). Mine said x86, yours could have a different number because it is just the number of files.

-Go into the Electronic Arts folder

-Go into the file labeled Game

-Go into the Bin file

-Inside the Bin file, you will see TS4.exe. Click on that and drag it to your desktop to move it temporarily to your desktop.

-Open Origin and go to your games so you can see The Sims 4 cover. It should no longer be grayed out and it will have an option to Install. Click that.

-Wait until the bar at the bottom of Origin says the install is complete. If you look at the game it will still say Install as an option but that's ok. Now you can minimize Origin

- Drag TS4.exe from your desktop back into that Bin folder that you took it out of.

-Check Origin again. It should be fixed!😕mileyvery-happy:

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@LeslieM25 wrote:

"go into the one that says Program Files (x86). Mine said x86, yours could have a different number because it is just the number of files."

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Very funny.

"Progam Files (x86)" is where Windows stores program files for the (older) 32-bit processor. Games and Applications that use the full capabilities of modern 64 bits processor are in "Programs"

No this doesnt fix the fact that i paid $80 for a game that I wasted 3 days on and lost because now I have to reinstall... I hate EA!

thanks lesliem25. this worked for me.

however - instead of "go into the electronic arts folder" - which is a folder i didnt seem to have ( using win8 if that matters) i went to my origin games folder then followed the rest of the steps and my game started. it was still greyed out on origin but was started from the ts4 icon. was able to pickup right from where i left off before whatevertf happened. saved game intact. havent turned it off all day so idk what to expect when starting again. hopefully not having to repeat this process. no one should have this much trouble with a brand new PURCHASED game but again thanks for the info.

for those avoiding the "install", it only took a sec. it doesnt re-install the entire game from scratch it only reinstalls whatever took only a few seconds. lol

i still have no idea why this happened in my game and still have no idea if origin or my game is updated. i do know that all mods i had installed were gone.

for those knowledgeable about mods can they simply be re installed? i had less than 10 but they were some cool shirts that id like to have again.

I tried those steps and instead of reinstalling, it asks me to redownload the entire 8gb+ just because of a missin TS4.exe

you  are AWESOME m8, totally fixed my problem. thank you

For me the picture is greyed out when i click on my games on origin. I cant click play or anything. All my other games are working fine.😕mileysad:😕mileysad:

This was fusturating me for a load, and I tried 23 times switching my cd's in and out all over again, but I need TO SOLVE THIS STUPID THING! I tried getting help from origin, and I tried searching with my big brother, and it still didin't work! Me and my big bro, we all tried 10 different net-jobs to solve it!! GRRRRR!!!! I got this game for my B-Day, and now, its trying to freak me out!!!!!!! I AM REALLY ANNOYED AT ORIGIN, AND ELECTRONIC ARTS ARE MY ONLY BEST HOPE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! pls help me...

THIS DOSEN'T HELP, I AM SERIOUS THIS MAKES ME FAINT EVERYSINGLE MINUTE, FOR ONLY 5 MINUTES OF MY FAINTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

GRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I YOUR STUPIDITY, EA!!!!!!!!!!!!!!!

i dont know where my clean boot restart is on my win 8 laptop

THIS WORKS!!!! thanks community 🙂

It didnt work for me anad when you said TS4 or whatever mine says TS4 an TS4.par

i tried the same thing the play button was blanked out it was fine when i installed it

😕mileymad:

iv tried every thing to get the sims 4 to work still no look after a full day off reading and trying everything. 

Hi, I have thisproblem and have been following your instuctions but in the 'Program Files (x86)' I don't have and Electronic Arts folder? Do you know what I might be doing wrong?