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Phantomlover1717's avatar
Phantomlover1717
Legend
10 years ago

Re: Sims 4 Granite Falls is not visible after download

All your expansions, game packs and stuff packs go under one picture in Origin. Follow these steps:
- Go to the 'my games' tab in Origin.
- Hover over your 'The Sims 4'.
You'll see a little screen come up with an 'i' and a 'play/download/install' button.
- Click on the 'i', you'll be taken to a different screen.
- Scroll a bit down and there you'll see all your expansions, game packs and stuff packs.
See if you can install the game through there. If it doens't work try right clicking the game in Origin, and choose 'repair game'.

15 Replies

  • Lndigoeyes's avatar
    Lndigoeyes
    10 years ago

    Thanks a lot, but nope - still missing. Surely you don't have to buy and download them all in order, otherwise why would it be possible to pick and choose? (I don't have Get Together)

  • Phantomlover1717's avatar
    Phantomlover1717
    Legend
    10 years ago

    Could you maybe share a screenshot of your world selector (when you are on the map, in the left corner).
    Can you go on a vacation with your Sim? (through the phone)

  • Lndigoeyes's avatar
    Lndigoeyes
    10 years ago

    Ah, I'd assumed it would show up on the manage worlds screen. It wasn't made clear anywhere that you could only access it via the telephone and even the EA help people didn't seem to know! Thank you very much for your help 🙂

  • Anonymous's avatar
    Anonymous
    8 years ago

    i was having this problem too. in the top left hand corner of the mange worlds screen, when you are looking at the mac, there is a button that takes u to the screen where u can choose worlds right? the left hand corner of that screen there is a home worlds button and a destinations world button. my granite falls was in the destination worlds. hope this helps. 

  • Anonymous's avatar
    Anonymous
    8 years ago
    Mine won’t let me use the phone to go there either only to the jungle and it doesn’t show up on my destinations button at all. It used to and when I clicked it it just went blank.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Yes I do own the pack. And I have repaired the game taken out my mods folder and I have even uninstalled the game and back to my laptop and nothing. It was that frustrating that I gave up but even more because I pay for that stuff so idk why they make it so difficult for us to use.
  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • judahc6's avatar
    judahc6
    8 years ago
    @crinrict When I try to go to the destination world there is a yellow triangle and it says the world is unusable because there are no rental units and says to change lot back into rental unit to use world but I haven't been in the world yet to even change the lot type
  • crinrict's avatar
    crinrict
    Hero+
    8 years ago
    @judahc6 Sounds like a corruption of the save. Could you try a new save for testing purposes to see if it works there ?
  • crinrict's avatar
    crinrict
    Hero+
    8 years ago

    Just click new game on the main page. You will start at 0 with the new save. This is just for testing though. If it's a save corruption issue, you probably can't travel in that save. I don't know of any way to fix the broken world

  • Woahitslese's avatar
    Woahitslese
    5 years ago
    @crinrict I'm having the same issue I don't know how to fix it HELP I tried what you recommended, but it didn't work! what should I do?
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Woahitslese if having an issue with the game then please create a new thread with as much info and we will do what we can to assist.

    The more info we have the better we can help.


    Darko 

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