Re: [XB] Controller disconnected error when using mouse/keyboard

Hi there @bee-lynsims,

Let's try the following steps to see if we can get this cleared up for you:

Try a full power-cycle on your console:

1. Turn off the console by pressing the Xbox button on the front of the console for about 10 seconds. This will shut down your console completely.
2. Unplug the console's power cable. Wait 30 seconds so the power supply is reset.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn on the Xbox.

Check for any firmware updates for your controller.

If these steps don't help, be sure to let me know! 

@bee-lynsims 

We'll create a bug report for this, but first we need to see if the issue is resolved through troubleshooting. Run through the above steps, and let me know if the issue persists please. 

@bee-lynsims 

Thank you, I've moved this over to the bug reports section, please fill this template out and edit your first post with this information:

Product: The Sims 4
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Hello. I'd like to know what the workout is for this issues as I'm experiencing the same right now.