Re: Sims 4 Start-Up Glitch & Black Screen

I did what Poppy said and it worked for me. 🙂

@CommanderRiannon

Good to know you're able to play again! Enjoy the game! 🙂

@KrazedVolcano Have you looked at the steps offered by @MamaPotterSims? They do seem to help! 😉

It was the opposite for me! I couldn't get into the game becouse it was on fullscreen, but your answer helped!

I changed "fullscreen=1" to "fullscreen=0" in the options.ini file and i could finally play the game. Been playing 5 hours straight now without any problems. So thank you! 🙂

I checked this mine is already full screen = :'(

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@DmcSnookie wrote:

I checked this mine is already full screen = :'(

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There was another user whose options.ini was already in fullscreen. Apparently, this fix works both ways. Try changing the "0" to a "1" or the "1" to a "0" (opposite of what it is right now). Perhaps that will help! 

I tried what you suggested, but it didn't work. When I go onto click on a household it's all black other than the houses and then there is like a grey unicorn img the centre of the screen. I then try to click on a house and I'm forever stuck on the loading page. I try to shut it down but it won't let me. If anyone else has had this problem and fixed it please help me. Thank you 

It's probably best if you opened your own thread.

Post your Computer's DxDiag and a detailed explanation of what you see.

To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.

i can't find that 'options.ini file' (i'm using mac) 

please help me, i downloaded some new mods, and now every time i open The sims 4, the screen turns black! and if i move the mods, out of the folde.. it works. but i want to use the mods! 

You probably have an outdated mods.

Check if your mods have been updated and if not, remove them. There's no other way.

It finally worked until the update...that just installed its self and yet again I have a blank screen somebody please tell ea about this its SO SO VERY anoying I have to switch off my computer reebot try to fix it and repeat it takes hours and I get really really angry ..then its my free time finished .

please fo rgods sake EA just fix this display issue i know its not my system as 100% of my games work fine 

Edited by EA_Mai: inappropriate language.

I had the opposite as well, i just did the opposite to the steps and it worked. Thx for the help

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@Oligarchi wrote:

It was the opposite for me! I couldn't get into the game becouse it was on fullscreen, but your answer helped!

I changed "fullscreen=1" to "fullscreen=0" in the options.ini file and i could finally play the game. Been playing 5 hours straight now without any problems. So thank you! 🙂

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THANK YOU! You saved my game!