Re: The Sims 4 Promo Code Not Working

Hello @jacksologriffith

Have you redeemed your promo code? If all items, you are trying to get, are legitimate for promo code, and you still can`t redeem it, you should get in touch with EA Advisors. Here is the link on how to do it https://help.ea.com/en/contact-us/new/  just follow the on-screen instructions. 

Cheers,

Archi